Orders
Are the latest government measures impacting my prescription?
Direct Meds continues to monitor federal and state guidance related to compounded medications. At this time, our partner providers and pharmacies remain able to evaluate patients and dispense compounded GLP-1 medications where permitted by applicable ...
How do I ensure I have the best price from Direct Meds?
Direct Meds periodically offers promotions or introductory pricing on our website. If you want to check whether you qualify for any current offers, you can reach out using the contact options below. New Patients Call 888-696-7176, option 2 Existing ...
Why don't I have tracking information yet?
You’ll receive an email with tracking details as soon as your order ships. You can also check your order status anytime in your patient portal. If you don’t have tracking information yet, your order is likely still in processing. See common reasons ...
How long is my package safe in transit?
Shipping conditions can vary, and different medications may have different storage or handling requirements. Your shipment includes instructions from the dispensing pharmacy about storage, temperature considerations, and what to do if you have ...
My package is delayed in transit, will my medication be okay?
Shipping conditions can vary, and different medications may have different storage or handling requirements. Your shipment includes instructions from the dispensing pharmacy about storage, temperature considerations, and what to do if you have ...
How do I get started with my first shipment?
Your first shipment will include information from your prescribing healthcare provider and the dispensing pharmacy. This may include details about how your medication should be taken, your prescribed dosage, and any instructions your provider has ...
What do I need to do every month for my prescription?
Each month, you may need to complete certain steps so that a licensed healthcare provider can determine whether continuing your prescription is appropriate. Your specific requirements can vary depending on your medication, your provider’s ...
Why am I getting charged monthly but haven't received any new shipments?
Some medication programs bill monthly even though the initial shipment covers multiple weeks. This is normal for certain starter programs and does not necessarily mean your order is missing. Starter Dose Programs Injectable Semaglutide Some ...
What do I do about shipment and order Issues?
If you have questions or concerns about a shipment or order, our Customer Service team can help. Contact Options Support page: https://directmeds.com/contact-us Phone: 888-696-7176 Available daily, 9 AM–9 PM ET Live Chat (U.S. Only): Select “Speak ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise. When your next subscription cycle is approaching: Your payment will be ...
Will I receive a notification or message once my order has shipped with tracking information?
Yes. You’ll receive an email with tracking information once your order has shipped. You can also view your order status and tracking details directly in your patient portal.
What are the next steps after placing an order?
After you place an order for a prescription medication, there are a few steps that need to be completed before your medication can be dispensed. 1. Complete your medical intake Log in to your patient portal and fill out the required health history ...
Has my order shipped?
You’ll receive an email with tracking information as soon as your order has shipped. You can also check your order status and tracking details anytime in your patient portal.
How do I upload my photo / image / video / document?
If you weren’t able to upload your required files during your intake, you can send them to us using one of the options below: Submit Through the Support Page Upload your file(s) by submitting a message at: https://directmeds.com/contact-us/ ? Email ...
Why hasn't my order shipped yet?
If your order hasn’t shipped yet, it may still be in processing. Here are the most common things to check: 1. Intake Form Make sure your medical intake form is fully completed in your patient portal. 2. Follow-Up Requests From Your Provider Check ...
What is your refund policy / how do I request a refund?
For safety and regulatory reasons, pharmacies cannot accept returns of prescription medication, whether used or unused. Because of this, refunds cannot be issued for orders that have already shipped. You may request a refund for an order that has not ...
How do I complete my intake form?
United States Patients Go to https://portal.directmeds.com/ Log in with your account email and password On your dashboard, click “Complete Intake” (it often appears as a notification at the top) Provide the requested health information and upload any ...
I'm getting an error when I try to upload my document, image or video, what do I do?
If you weren’t able to upload your required files during your intake, you can send them to us using one of the options below: Submit Through the Support Page Upload your file(s) by submitting a message at: https://directmeds.com/contact-us/ ? Email ...
What if I need to cancel?
Direct Meds does not require contracts. You may cancel your subscription or an unshipped order at any time. How to Cancel Phone: 888-696-7176 Live Chat (U.S. Only): Select “Speak with a Live Operator” on the support page or in your patient portal A ...
I didn't receive enough medication, why is the vial almost empty?
It’s common for medication vials to appear partially filled. Different pharmacies may use different vial or bottle sizes, and in some cases the container may have a larger capacity than the exact amount of medication prescribed. As a result, the vial ...
I placed my order, now what do I do?
After placing your order, you’ll need to complete your medical intake in the patient portal. This information allows a licensed healthcare provider to review your health history and determine whether a prescription is appropriate. 1. Log in to your ...