Orders
Are the latest government measures impacting my prescription?
You may have seen the changing FDA regulations regarding GLP-1 medications, or in some cases, even received an email from us about it. In alignment with FDA regulations compounding pharmacies exist to provide medications in the event of shortages and ...
How do I ensure I have the best price from Direct Meds?
Direct Meds works hard to make your medication affordable to encourage your wellness journey. Oftentimes, you will find amazing introductory offers right on our main site. You are also welcome to reach out to discuss availability and eligibility of ...
Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal. If you haven’t received tracking information yet, it is likely your ...
How long is my package safe in transit?
If your package contains injectable Semaglutide or injectable Tirzepatide, they should be safe even if the package gets warm. Injectable Tirzepatide is stable and safe at room temperature (68°–80°F) for up to 21 days—as long as the seal remains ...
My package is delayed in transit, will my medication be okay?
We’re truly sorry for the delay to your order and understand how frustrating that can be. Rest assured, we pack all temperature-sensitive medications—like injectable Semaglutide or injectable Tirzepatide—with care to help protect their stability ...
How do I get started with my first shipment?
Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...
What do I need to do every month for my prescription?
Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...
Why am I getting charged monthly but haven't received any new shipments?
The starter dose of injectable Semaglutide is delivered as a single shipment containing a 3-month supply. The cost is split into three equal monthly payments. See article for more details about the starter dose at ...
What do I do about shipment and order Issues?
If you have concerns or questions about the status or state of your order, please contact customer service through our support page at https://directmeds.com/contact-us, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." Our ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...
Will I receive a notification or message once my order has shipped with tracking information?
Yes, you will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.
What are the next steps after placing an order?
Once you've successfully placed an order for a prescription medication, the next steps are as follows: You will need to complete a medical intake form in your patient portal Your intake form will be sent to a doctor for review, they may request ...
Has my order shipped?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.
How do I upload my photo / image / video / document?
If you did not upload your photo, image, video or document while completing your intake, please message customer service at this link: https://directmeds.com/contact-us/ or send an email to help@directmeds.com and include them as attachments.
Why hasn't my order shipped yet?
There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...
What is your refund policy / how do I request a refund?
We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped. You can request a refund by contacting customer service by calling 888-696-7176 or in chat by selecting "Speak ...
How do I complete my intake form?
To complete your intake form, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Click "Complete ...
I'm getting an error when I try to upload my document, image or video, what do I do?
If you encounter an issue with uploading any documents, images, or videos, please message customer service at this link: https://directmeds.com/contact-us/ or send an email to help@directmeds.com and include them as attachments.
What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." We want to make sure that our customers love ...
I didn't receive enough medication, why is the vial almost empty?
The bottles that our pharmacy uses to send medications are 10mL (1000 units) capacity bottles, but most prescriptions for our medications are less than 10mL. For example, if your prescription was for a 2mL (200 units) vial of medication, then only ...
I placed my order, now what do I do?
Access your patient portal and answer a few questions for the doctor: Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login. You should ...