Orders
Are the latest government measures impacting my prescription?
Direct Meds continues to offer compounded GLP-1 medications for both new and existing patients. Compounded medications are provided when personalized formulations are needed or during shortages, in accordance with FDA regulations. All treatments are ...
How do I ensure I have the best price from Direct Meds?
Direct Meds works to make your medication affordable, with introductory offers often available on our main site. To check promotions or eligibility: New patients: Call 888-696-7176, option 2 Existing patients: Contact customer service via: Support ...
Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped. You can also check the status and tracking details anytime in your patient portal. If you haven’t received tracking information yet, your order is likely still waiting ...
How long is my package safe in transit?
Temperature-Sensitive Injectables (Semaglutide & Tirzepatide): Injectable Tirzepatide: Stable at room temperature (68°–80°F) for up to 21 days if the seal is unbroken. Injectable Semaglutide: Safe within 36°–86°F. Even if the ice pack melts or ...
My package is delayed in transit, will my medication be okay?
We’re truly sorry for the delay to your order and understand how frustrating that can be. Here’s what you need to know: Temperature-Sensitive Medications (Semaglutide & Tirzepatide): Packed carefully with ice packs to protect stability during ...
How do I get started with my first shipment?
Included in your package is a guide detailing your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully review this information to understand your ...
What do I need to do every month for my prescription?
1. Your Dosage Guide Included in your package is a guide outlining your specific dosage, the schedule to follow, and when to increase your dose as directed by your doctor. Before preparing your medication, carefully review this information. Your ...
Why am I getting charged monthly but haven't received any new shipments?
Starter Dose Shipments Injectable Semaglutide: Delivered as a single shipment containing a 3-month supply. The cost is split into three equal monthly payments. For more details, see: What is the starter dose of injectable Semaglutide and how does it ...
What do I do about shipment and order Issues?
If you have any questions or concerns about your order, you can reach customer service: Support page: https://directmeds.com/contact-us Phone: 888-696-7176 Chat (US only): Select “Speak with a Live Operator” from the support page or your patient ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you do not need to manually request a refill. Your subscription is automatically processed, typically every 28 days. When it’s time for your next subscription: Your payment will be processed (if applicable). If a ...
Will I receive a notification or message once my order has shipped with tracking information?
An email with tracking information will be sent once your order ships. You can also view your order status and tracking details directly in your patient portal.
What are the next steps after placing an order?
Once you’ve successfully placed an order for a prescription medication, here’s what happens next: 1. Complete Your Medical Intake Log in to your patient portal and fill out the required health history form. 2. Doctor's Review A licensed provider will ...
Has my order shipped?
You will receive an email with tracking information once your order has shipped. You can also check the status and tracking details anytime in your patient portal.
How do I upload my photo / image / video / document?
If you didn’t upload your photo, image, video, or document while completing your intake, please contact customer service: Submit a message at https://directmeds.com/contact-us/ or Email us at help@directmeds.com and include the files as attachments.
Why hasn't my order shipped yet?
If your order hasn’t shipped yet, check the following: Intake form: Make sure it’s fully completed. Email from doctor: Check inbox and junk/spam for requests (e.g., video consult, ID, photos, or prescription info). Shipping address: Must be a ...
What is your refund policy / how do I request a refund?
Due to FDA regulations, we cannot accept returns of any medication, used or unused. We cannot provide refunds for orders that have already been shipped. You can still request a refund by contacting customer service: Phone: 888-696-7176 Chat (US ...
How do I complete my intake form?
United States Customers: Go to https://portal.directmeds.com/ Log in with your account email and password On your dashboard, click “Complete Intake” (it often appears as a notification at the top) Provide the requested health information and upload ...
I'm getting an error when I try to upload my document, image or video, what do I do?
If you encounter an issue with uploading any documents, images, or videos, please message customer service: Submit a message at https://directmeds.com/contact-us/ or Email us at help@directmeds.com and include the files as attachments.
What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not yet shipped) or your subscription by: Phone: 888-696-7176 Chat (US only): Select “Speak with a Live Operator” We want our customers to love the results of their ...
I didn't receive enough medication, why is the vial almost empty?
About Your Medication Bottle Depending on the pharmacy that fills your prescription, bottle sizes may vary. Some pharmacies use larger-capacity bottles, even when the prescribed amount is smaller. This means your bottle may not appear full, which is ...
I placed my order, now what do I do?
Access Your Patient Portal and Complete Your Intake Just like a doctor’s visit, you’ll need to complete a brief health history in your secure patient portal. 1. Log in to Your Portal You should have created your password during sign-up. If you forgot ...