Orders
Why hasn't my order shipped yet?
There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...
What is your refund policy / how do I request a refund?
We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped. You can request a refund by contacting customer service by submitting a ticket or calling us at (888) ...
How do I complete my intake form?
To complete your intake form, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Click ...
I'm getting an error when I try to upload my document, image or video, what do I do?
If you encounter an issue with uploading any documents, images, or videos, please submit a ticket to customer service or send an email to help@directmeds.com and include them as attachments.
What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by submitting a ticket or calling us at (888) 696-7176. We want to make sure that our customers love the results of our ...
I didn't receive enough medication, why is the vial almost empty?
The bottles that our pharmacy uses to send medications are 10mL (1000 units) capacity bottles, but most prescriptions for our medications are less than 10mL. For example, if your prescription was for a 2mL (200 units) vial of medication, then only ...
I placed my order, now what do I do?
Access your patient portal and answer a few questions for the doctor: Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login. You should ...