Are the latest government measures impacting my prescription?
You may have seen the changing FDA regulations regarding GLP-1 medications, or in some cases, even received an email from us about it. In alignment with FDA regulations compounding pharmacies exist to provide medications in the event of shortages and when personalized medications are necessary. Direct Meds will continue to offer compounded GLP-1 medications to both existing and new patients as part of our individualized medicine approach. All treatments are provided under the guidance of our licensed medical team who carefully assess each patient’s unique health profile to determine the most appropriate compounded formulation. This ensures every individual receives personalized support and care tailored to their specific clinical needs. You can continue to expect to receive the same quality and level of care that you have come to expect from us.
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My package is delayed in transit, will my medication be okay?
We’re truly sorry for the delay to your order and understand how frustrating that can be. Rest assured, we pack all temperature-sensitive medications—like injectable Semaglutide or injectable Tirzepatide—with care to help protect their stability ...
How long is my package safe in transit?
If your package contains injectable Semaglutide or injectable Tirzepatide, they should be safe even if the package gets warm. Injectable Tirzepatide is stable and safe at room temperature (68°–80°F) for up to 21 days—as long as the seal remains ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...
What do I need to do every month for my prescription?
Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...
Why hasn't my order shipped yet?
There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...