Will I receive a notification or message once my order has shipped with tracking information?

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• Has my order shipped?

  You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.

• Why hasn't my order shipped yet?

  There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...

• Why don't I have tracking information yet?

  You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal. If you haven’t received tracking information yet, it is likely your ...

• How are medications shipped and when will my medication / order be shipped?

  Once your prescription has been approved by your doctor (typically within 24 hours, often within 5 hours) your prescription / order will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon ...

• How do I reorder or place another order or order a refill for my prescription?

  If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...