How long is my package safe in transit?
Shipping conditions can vary, and different medications may have different storage or handling requirements. Your shipment includes instructions from the dispensing pharmacy about storage, temperature considerations, and what to do if you have concerns about your medication upon arrival.
If you are unsure whether your medication was stored properly during transit, or if you have questions about delays, packaging temperature, or stability, please contact the pharmacy or your prescribing provider before using the medication.
Customer Service can also help connect you with the appropriate team if you need assistance.
What to do if you have concerns
- Check the instructions included with your shipment
- Review any storage information provided by the pharmacy
- If the package was delayed, feels warm, arrived without ice, or otherwise seems concerning, contact your provider before using the medication
- If you are unable to reach your provider, contact Customer Service and we will help escalate your concern
This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.
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