What if I need to cancel?
Direct Meds does not require contracts. You may cancel your subscription or an unshipped order at any time.
How to Cancel
- Phone: 888-696-7176
- Live Chat (U.S. Only): Select “Speak with a Live Operator” on the support page or in your patient portal
A Customer Service representative can assist with cancellations and review your options.
Returns & Refunds
For safety and regulatory reasons, pharmacies cannot accept returns of prescription medications, whether used or unused.
Refunds cannot be issued for orders that have already shipped.
Cancellations and refund requests for unshipped orders may be reviewed on a case-by-case basis.
Special Note – Injectable Semaglutide Starter Dose
The starter dose for injectable semaglutide is shipped as a single multi-week starter shipment and may be billed in equal payments over a defined period (e.g., three payments over three months). For full details about how starter-dose billing and shipping work, please see the related support article at https://support.directmeds.com/portal/en/kb/articles/what-is-the-pricing-for-injectable-semaglutide
Related Articles
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise. When your next subscription cycle is approaching: Your payment will be ...When will I get my next subscription / prescription?
Most prescription shipments follow a roughly 28-day cycle, but the exact timing can vary based on: the specific medication legal or regulatory requirements your prescription status whether refills are available pharmacy processing times Intake Forms ...If I pay upfront for an extended subscription period, do I receive all my medication at once?
No, even if you choose a multi-month subscription (such as 3, 6, or 12 months), medications are not shipped all at once. Prescription medications are dispensed in accordance with provider review, refill availability, and pharmacy processing ...What do I do about shipment and order Issues?
If you have questions or concerns about a shipment or order, our Customer Service team can help. Contact Options Support page: https://directmeds.com/contact-us Phone: 888-696-7176 Available daily, 9 AM–9 PM ET Live Chat (U.S. Only): Select “Speak ...Why hasn't my order shipped yet?
If your order hasn’t shipped yet, it may still be in processing. Here are the most common things to check: 1. Intake Form Make sure your medical intake form is fully completed in your patient portal. 2. Follow-Up Requests From Your Provider Check ...