What if I need to cancel?

What if I need to cancel?

Direct Meds does not require contracts. You may cancel your subscription or an unshipped order at any time.

How to Cancel

  1. Phone: 888-696-7176
  2. Live Chat (U.S. Only): Select “Speak with a Live Operator” on the support page or in your patient portal
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A Patient Services representative can assist with cancellations and review your options.

Returns & Refunds

For safety and regulatory reasons, pharmacies cannot accept returns of prescription medications, whether used or unused.
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Refunds cannot be issued for orders that have already shipped.
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Cancellations and refund requests for unshipped orders may be reviewed on a case-by-case basis.

Special Note – Injectable Semaglutide Starter Dose

The starter dose for injectable semaglutide is shipped as a single multi-week starter shipment and may be billed in equal payments over a defined period (e.g., three payments over three months). For full details about how starter-dose billing and shipping work, please see the related support article at https://support.directmeds.com/portal/en/kb/articles/what-is-the-pricing-for-injectable-semaglutide