What if I need to cancel?
Direct Meds does not require contracts. You may cancel your subscription or an unshipped order at any time.
How to Cancel
- Phone: 888-696-7176
- Live Chat (U.S. Only): Select “Speak with a Live Operator” on the support page or in your patient portal
A Customer Service representative can assist with cancellations and review your options.
Returns & Refunds
For safety and regulatory reasons, pharmacies cannot accept returns of prescription medications, whether used or unused.
Refunds cannot be issued for orders that have already shipped.
Cancellations and refund requests for unshipped orders may be reviewed on a case-by-case basis.
Special Note – Injectable Semaglutide Starter Dose
The starter dose for injectable semaglutide is shipped as a single multi-week starter shipment and may be billed in equal payments over a defined period (e.g., three payments over three months). For full details about how starter-dose billing and shipping work, please see the related support article at https://support.directmeds.com/portal/en/kb/articles/what-is-the-pricing-for-injectable-semaglutide
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