What if I need to cancel?

With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by submitting a ticket or calling us at (888) 696-7176. We want to make sure that our customers love the results of our treatment plans so if you are unhappy with your results, let us know and we’ll do what we can to make it right.

We are unable to accept returns of any unused medication and cannot provide refunds for orders that have already been shipped.

Please be aware that the starter dose for injectable Semaglutide is a single, 3-month supply shipment, charged as 3 equal payments over 3 months; see this article to learn more.

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• When do I get billed for my next subscription?

  The most common subscription is month-to-month and is billed every 28 days as prescriptions are typically for 4 weeks at a time. This will change if you opted to take advantage of one of our pay-in-advance payment options. If you paid for 3 months ...

• Why hasn't my order shipped yet?

  There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...

• What is your refund policy / how do I request a refund?

  We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped. You can request a refund by contacting customer service by submitting a ticket or calling us at (888) ...

• I placed my order, now what do I do?

  Access your patient portal and answer a few questions for the doctor: Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login. You should ...

• How does the signup process work / How do I place an order (New Customers)?

  To place an order, please follow these steps: Visit https://directmeds.com Click "Do I Qualify?" Complete the health qualifier (should only take 5 minutes) Select your preferred prescription Pay for the first month of your prescription* Complete your ...