How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise.
When your next subscription cycle is approaching:
- Your payment will be processed (if applicable).
- If a new prescription or updated intake is required, you’ll receive a notification with instructions.
- After you complete any required intake information, a licensed healthcare provider will review your submission and determine whether continuing the prescription is appropriate.
- If the provider approves the prescription, it will be sent to a partner pharmacy for dispensing.
- Pharmacy processing times may vary.
Requesting a Refill Early or Restarting a Subscription
U.S. Patients
You may request assistance through:
- Support page: https://directmeds.com/contact-us/
- Phone: 888-696-7176
- Live chat: Available through the support page or patient portal
A Customer Service representative can help route your request to your provider as needed.
Canadian Customers
You may submit a refill request through your patient portal:
- Visit https://caportal.direct-meds.com/user
- Log in with your email and password
- Click “Add Refill” in your dashboard
- Complete the intake form to request a new prescription
A licensed healthcare provider will review your information and determine whether a refill is appropriate.
This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.
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