How do I reorder or place another order or order a refill for my prescription?

How do I reorder or place another order or order a refill for my prescription?



If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise.

When your next subscription cycle is approaching:

  1. Your payment will be processed (if applicable).
  2. If a new prescription or updated intake is required, you’ll receive a notification with instructions.
  3. After you complete any required intake information, a licensed healthcare provider will review your submission and determine whether continuing the prescription is appropriate.
  4. If the provider approves the prescription, it will be sent to a partner pharmacy for dispensing.
  5. Pharmacy processing times may vary.

Requesting a Refill Early or Restarting a Subscription

U.S. Patients

You may request assistance through:
  1. Support page: https://directmeds.com/contact-us/
  2. Phone: 888-696-7176
  3. Live chat: Available through the support page or patient portal
A Patient Services representative can help route your request to your provider as needed.

Canadian Customers

You may submit a refill request through your patient portal:
  1. Visit https://caportal.direct-meds.com/user
  2. Log in with your email and password
  3. Click “Add Refill” in your dashboard
  4. Complete the intake form to request a new prescription
A licensed healthcare provider will review your information and determine whether a refill is appropriate.
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This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.