What do I need to do every month for my prescription?
Each month, you may need to complete certain steps so that a licensed healthcare provider can determine whether continuing your prescription is appropriate. Your specific requirements can vary depending on your medication, your provider’s instructions, and any applicable regulations.
1. Review your medication instructions
Your shipment may include information from your prescribing provider and the dispensing pharmacy. This may include details about your prescribed dosage and how your medication should be taken.
If you have questions about how to use your medication, when to take it, or whether your dose should change, please contact your provider. They can give you guidance based on your prescription.
2. Monthly or periodic intake forms
Some medications require a follow-up intake form before refills, while others may require it less frequently. If a new intake is needed, you will receive a notification. After you complete the intake, a licensed healthcare provider will review your information and determine whether continuing the prescription is appropriate.
3. Subscription and refill timing
If you have an active subscription, billing and refill processing generally follow a 28-day cycle; however, timing may vary based on:
- your specific medication
- provider review requirements
- refill availability
- pharmacy processing schedules
A provider must approve each prescription or refill before the pharmacy can prepare your next shipment.
4. Requesting an early refill or restarting a subscription
For U.S. Patients
If you need to request a refill early or restart a subscription, you may contact Customer Service through:
- Support ticket: https://support.directmeds.com/portal/en/newticket
- Email: help@directmeds.com
- Phone: 888-696-7176
- Live chat (U.S. only): Select “Speak with a Live Operator” on the support page or in your portal
Customer Service can help route your request to your provider as needed.
For Canadian Customers
You can request a refill directly through your patient portal:
- Visit https://caportal.direct-meds.com/user
- Log in with your email and password
- Click “Add refill”
- Complete the intake form to request a new prescription
A licensed provider will review your submission and determine whether a refill is appropriate.
This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.
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