How are medications shipped and when will my medication / order be shipped?

Once your prescription has been approved by your doctor (typically within 24 hours, often within 5 hours) your prescription / order will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon completion of payment.

The information provided below is an estimation based on typical volume. Please be aware that depending on volume, it may take 2-3 business days for a prescription / order to ship once it is received by the pharmacy.

For customers located in the United States:

Our U.S. pharmacies ship Monday through Thursday (excluding holidays). Orders usually ship within 2–3 business days, depending on volume. However:

1. Orders received before 3PM Eastern, Monday-Thursday, usually ship the same day.
   
2. Orders received after 3PM Eastern, Monday–Wednesday, usually ship the next day.
3. Orders received after 3PM Eastern on Thursday or anytime Friday–Sunday usually ship on Monday.

U.S. orders that require temperature-controlled packaging are shipped via UPS or FedEx Next-Day Air, all other orders are shipped via USPS, UPS, or FedEx; carrier and method varies depending on location and product. All shipments are fully insured for lost orders (except in cases where the wrong shipping address is provided).

For customers located in Canada:

Our Canadian pharmacies ship Monday through Friday (excluding holidays). Orders typically ship within 2–3 business days, depending on volume. However:

1. Orders received before 2PM Eastern, Monday–Thursday, usually ship the same day.
2. Orders received after 2PM Eastern, Monday–Thursday, usually ship the next day.
3. Orders received after 2PM Eastern on Friday or anytime Saturday–Sunday usually ship on Monday.
   

Canadian orders are shipped via Canada Post or Purolator; carrier and method varies depending on location. All shipments are sent in temperature-controlled packaging as needed.

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• Why hasn't my order shipped yet?

  There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...

• Has my order shipped?

  You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.

• Will I receive a notification or message once my order has shipped with tracking information?

  Yes, you will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.

• My package is delayed in transit, will my medication be okay?

  We’re truly sorry for the delay to your order and understand how frustrating that can be. Rest assured, we pack all temperature-sensitive medications—like injectable Semaglutide or injectable Tirzepatide—with care to help protect their stability ...

• What do I do about shipment and order Issues?

  If you have concerns or questions about the status or state of your order, please contact customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket? / emailing help@directmeds.com, calling 888-696-7176, or in chat ...