Has my order shipped?

You’ll receive an email with tracking information as soon as your order has shipped.

You can also check your order status and tracking details anytime in your patient portal.

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• Will I receive a notification or message once my order has shipped with tracking information?

  Yes. You’ll receive an email with tracking information once your order has shipped. You can also view your order status and tracking details directly in your patient portal.

• Why hasn't my order shipped yet?

  If your order hasn’t shipped yet, it may still be in processing. Here are the most common things to check: 1. Intake Form Make sure your medical intake form is fully completed in your patient portal. 2. Follow-Up Requests From Your Provider Check ...

• How are medications shipped and when will my medication / order be shipped?

  Once a licensed healthcare provider approves your prescription, it is sent to the pharmacy for dispensing. Prescription review times vary. Non-prescription products are sent to the pharmacy after payment is completed. The timeframes below reflect ...

• Why don't I have tracking information yet?

  You’ll receive an email with tracking details as soon as your order ships. You can also check your order status anytime in your patient portal. If you don’t have tracking information yet, your order is likely still in processing. See common reasons ...

• What do I do about shipment and order Issues?

  If you have questions or concerns about a shipment or order, our Customer Service team can help. Contact Options Support page: https://directmeds.com/contact-us Phone: 888-696-7176 Available daily, 9 AM–9 PM ET Live Chat (U.S. Only): Select “Speak ...