Why hasn't my order shipped yet?
There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment.
- Make sure that you've completed your intake form.
- Check your email (don't forget the junk/spam filter) to make sure you don't have any requests from your doctor for any additional information; your order can't be shipped until your prescription is approved.
- You may receive a request for a video consult, copies of current prescription information, a full body video/image upload, license, etc.
- Review the article How are medications shipped and when? to learn the proper time frame for when your order should be shipped.
- Check the status of your order and see if it has shipped.
If you've followed all the steps above and it seems like there is an issue or you have any additional questions, feel free to contact customer service by
submitting a ticket / emailing
help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator."
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Will I receive a notification or message once my order has shipped with tracking information?
Yes, you will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.
Has my order shipped?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.
Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal. If you haven’t received tracking information yet, it is likely your ...
How are medications shipped and when will my medication / order be shipped?
Once your prescription has been approved by your doctor (typically within 24 hours, often within 5 hours) your prescription / order will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon ...
What do I do about shipment and order Issues?
If you have concerns or questions about the status or state of your order, please contact customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket? / emailing help@directmeds.com, calling 888-696-7176, or in chat ...