How do I ensure I have the best price from Direct Meds?

How do I ensure I have the best price from Direct Meds?

Direct Meds works to make your medication affordable, with introductory offers often available on our main site.

To check promotions or eligibility:
  1. New patients: Call 888-696-7176, option 2
  2. Existing patients: Contact customer service via:
    1. Support page: https://directmeds.com/contact-us
    2. Phone: 888-696-7176
    3. Chat (US only): Select “Speak with a Live Operator
Support hours:
  1. Phone/email: 9AM–9PM ET Daily
  2. Chat: 9AM–9PM ET Mon–Fri (US only)


For base medication costs, see: Cost Support Articles

    • Related Articles

    • How do I reorder or place another order or order a refill for my prescription?

      If you have an active subscription, you do not need to manually request a refill. Your subscription is automatically processed, typically every 28 days. When it’s time for your next subscription: Your payment will be processed (if applicable). If a ...
    • How does Direct Meds work?

      Direct Meds allows you to get prescription weight loss medications such as semaglutide and tirzepatide from the comfort of your home. The first step is to see if you qualify for GLP-1 medications by clicking on “Do I Qualify?” on our website. Once ...
    • Do you accept insurance?

      At this time, Direct Meds does not process insurance claims directly. Many patients pay for their medications out-of-pocket at the time of purchase and then submit a reimbursement claim to their insurance provider. We recommend checking with your ...
    • What if I need to cancel?

      With Direct Meds, there are no contracts. You can cancel your order (if it has not yet shipped) or your subscription by: Phone: 888-696-7176 Chat (US only): Select “Speak with a Live Operator” We want our customers to love the results of their ...
    • How do I know if I was approved?

      To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal. For U.S. Customers: Visit https://portal.directmeds.com/ Enter your account email and password Click Sign In to access ...