How do I ensure I have the best price from Direct Meds?
Direct Meds works hard to make your medication affordable to encourage your wellness journey. Oftentimes, you will find amazing introductory offers right on our main site. You are also welcome to reach out to discuss availability and eligibility of current promotions with us. If you are a new patient, contact our sales team at 888-696-7176, option 2. If you are an existing patient, please reach out to customer service by submitting a ticket at
https://support.directmeds.com/portal/en/newticket, emailing
help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator."
Our ticket/email and phone support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your patient portal (US Only) 9AM to 9PM ET Monday through Friday.
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What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." We want to make sure that our customers love ...
Has my order shipped?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.