I placed my order, now what do I do?

I placed my order, now what do I do?

Access your patient portal and answer a few questions for the doctor:

Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login.

You should have created your password during the sign-up process, however, if you forgot it or are having issues with it, you can easily reset your password by visiting the patient portal and clicking on the "forgot password" link, or by clicking on of the direct forgot password links below:

For customers located in the United States, you can reset your password at https://portal.direct-meds.com/forgot-password

For customers located in Canada, you can reset your password at https://caportal.direct-meds.com/user/forgot-password

Once You Are Logged in:

  1. You’ll automatically start the medical intake form (if not automatically directed, click on the "Complete Intake" button).
  2. If you have any problems with the contact form, contact our HIPAA trained customer service reps immediately - (888) 696-7176.
  3. Your doctor will review your intake form within 24 hrs (often less than 5 hrs) and contact you if there are any concerns.
  4. Your prescription will be sent to the pharmacy once your prescription has been approved.
  5. Your prescription will be shipped within 2-3 business days.

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