I placed my order, now what do I do?

I placed my order, now what do I do?

Access Your Patient Portal and Complete Your Intake
Just like a doctor’s visit, you’ll need to complete a brief health history in your secure patient portal.

1. Log in to Your Portal
You should have created your password during sign-up.
  1. If you forgot it, click “Forgot Password” on the login page, or use the direct links below:
    1. U.S. Customers: https://portal.directmeds.com/forgot-password
    2. Canadian Customers: https://caportal.direct-meds.com/user/forgot-password
2. Complete the Medical Intake Form
Once logged in:
  1. The intake form will usually appear automatically.
  2. If it doesn’t, click the “Complete Intake” button.
3. Need Help?
If you have any issues with the intake form or login, contact our HIPAA-trained customer service team right away: (888) 696-7176

4. What Happens Next
  1. Your doctor will review your intake within 24 hours (often in under 5 hours).
  2. If needed, your doctor may contact you for more information.
  3. Once approved, your prescription will be sent to the pharmacy.
  4. Your medication will ship within 2–3 business days after approval.

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