I placed my order, now what do I do?
After placing your order, you’ll need to complete your medical intake in the patient portal. This information allows a licensed healthcare provider to review your health history and determine whether a prescription is appropriate.
1. Log in to your patient portal
You should have created a password during sign-up.
If you need to reset it, use the links below:
- U.S. Customers: https://portal.directmeds.com/forgot-password
- Canadian Customers: https://caportal.direct-meds.com/user/forgot-password
2. Complete your medical intake form
Once you’re logged in:
- The intake form may appear automatically.
- If not, look for a button such as “Complete Intake” on your dashboard.
If anything in the form requires clarification, your provider may follow up with additional questions.
3. Need help with your intake or portal access?
If you experience issues logging in or completing the intake, contact Customer Service:
- Phone: (888) 696-7176
- Online: https://directmeds.com/contact-us/
4. What happens after you submit your intake
A licensed healthcare provider will review your information and determine whether a prescription is appropriate for you. Review times vary, but many are completed within a short period.
If the provider approves the prescription, it will be sent to a partner pharmacy for dispensing. Pharmacies generally ship orders within a few business days after receiving the prescription, depending on volume, processing times, and shipping schedules.
This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.
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