I placed my order, now what do I do?
Access your patient portal and answer a few questions for the doctor:
Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login.
You should have created your password during the sign-up process, however, if you forgot it or are having issues with it, you can easily reset your password by visiting the patient portal and clicking on the "forgot password" link, or by clicking the direct forgot password link for your location below:
United States
Canada
Once You Are Logged in:
- You’ll automatically start the medical intake form (if not automatically directed, click on the "Complete Intake" button).
- If you have any problems with the contact form, contact our HIPAA trained customer service reps immediately - (888) 696-7176.
- Your doctor will review your intake form within 24 hrs (often less than 5 hrs) and contact you if there are any concerns.
- Your prescription will be sent to the pharmacy once your prescription has been approved.
Related Articles
How do I complete my intake form?
To complete your intake form, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Click ...
How does the signup process work / How do I place an order (New Customers)?
To place an order, please follow these steps: Visit https://directmeds.com Click "Do I Qualify?" Complete the health qualifier (should only take 5 minutes) Select your preferred prescription Pay for the first month of your prescription* Complete your ...
Why hasn't my order shipped yet?
There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...
What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by submitting a ticket or calling us at (888) 696-7176. We want to make sure that our customers love the results of our ...
I'm getting an error when I try to upload my document, image or video, what do I do?
If you encounter an issue with uploading any documents, images, or videos, please submit a ticket to customer service or send an email to help@directmeds.com and include them as attachments.