Why am I getting charged monthly but haven't received any new shipments?
Starter Dose Shipments
- Injectable Semaglutide:
- Delivered as a single shipment containing a 3-month supply.
- The cost is split into three equal monthly payments.
- For more details, see: What is the starter dose of injectable Semaglutide and how does it work?
- Injectable Tirzepatide:
- Also available as a starter pack, designed to help patients gradually increase dosage over the first few months.
- The cost is divided into equal monthly payments, similar to Semaglutide.
- Details on specific dosing schedules and what’s included are provided in your order confirmation or patient portal.
- Shipment Updates
- If you're waiting on a shipment, please check your email and patient portal for any messages or updates.
- You’ll receive tracking details when your package ships, and will be notified if any action is required on your part.
Related Articles
If I pay upfront for an extended subscription period, do I receive all my medication at once?
If you choose to pay upfront for a multi-month subscription (3, 6, or 12 months), you will not receive all your medication at once. Shipping Schedule: Most prescription medications are sent out every 28 days. Exact timing depends on the medication, ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you do not need to manually request a refill. Your subscription is automatically processed, typically every 28 days. When it’s time for your next subscription: Your payment will be processed (if applicable). If a ...
What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not yet shipped) or your subscription by: Phone: 888-696-7176 Chat (US only): Select “Speak with a Live Operator” We want our customers to love the results of their ...
How are medications shipped and when will my medication / order be shipped?
Once your prescription is approved by your doctor (typically within 24 hours, often within 5 hours), it will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon completion of payment. Please note: ...
Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped. You can also check the status and tracking details anytime in your patient portal. If you haven’t received tracking information yet, your order is likely still waiting ...