Why am I getting charged monthly but haven't received any new shipments?
Some medication programs bill monthly even though the initial shipment covers multiple weeks. This is normal for certain starter programs and does not necessarily mean your order is missing.
Starter Dose Programs
Injectable Semaglutide
Some semaglutide starter programs include an initial multi-week shipment designed to cover a defined starter period. Although you may receive this larger initial shipment at once, the billing is divided into equal monthly payments.
For more details, see: “What is the starter dose of injectable Semaglutide?”
Injectable Tirzepatide
Certain tirzepatide programs may also begin with an initial multi-week starter shipment, and the cost may be billed in equal monthly installments during this period.
Information about what is included in your program can be found in your order confirmation or patient portal.
Shipment Updates
If you are expecting a shipment:
- Check your email (including spam/junk folders)
- Check your patient portal for messages or required actions
- Tracking information will be sent as soon as your package ships
- If additional information is needed from you, you will be notified via email or portal message.
This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.
Related Articles
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise. When your next subscription cycle is approaching: Your payment will be ...If I pay upfront for an extended subscription period, do I receive all my medication at once?
No, even if you choose a multi-month subscription (such as 3, 6, or 12 months), medications are not shipped all at once. Prescription medications are dispensed in accordance with provider review, refill availability, and pharmacy processing ...When do I get billed for my next subscription / prescription?
Billing depends on the subscription type you selected at signup. Month-to-Month Subscriptions Most month-to-month subscriptions are billed on a 28-day cycle, which generally aligns with typical refill intervals for many prescriptions. Pay-in-Advance ...When will I get my next subscription / prescription?
Most prescription shipments follow a roughly 28-day cycle, but the exact timing can vary based on: the specific medication legal or regulatory requirements your prescription status whether refills are available pharmacy processing times Intake Forms ...Why hasn't my order shipped yet?
If your order hasn’t shipped yet, it may still be in processing. Here are the most common things to check: 1. Intake Form Make sure your medical intake form is fully completed in your patient portal. 2. Follow-Up Requests From Your Provider Check ...