What is your refund policy / how do I request a refund?

We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped.

You can request a refund by contacting customer service by submitting a ticket or calling us at (888) 696-7176.

Please note that refund requests are evaluated on a case-by-case basis. See our refund policy for more information.

• Related Articles

• What if I need to cancel?

  With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by submitting a ticket or calling us at (888) 696-7176. We want to make sure that our customers love the results of our ...

• How does the signup process work / How do I place an order (New Customers)?

  To place an order, please follow these steps: Visit https://directmeds.com Click "Do I Qualify?" Complete the health qualifier (should only take 5 minutes) Select your preferred prescription Pay for the first month of your prescription* Complete your ...

• Why hasn't my order shipped yet?

  There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...

• How does Direct Meds work?

  Direct Meds allows you to get prescription weight loss medications such as semaglutide & tirzepatide from the comfort of your home. The first step is to see if you qualify for GLP-1 medications by clicking on "Do I Qualify?" on our website. Once you ...