What is your refund policy / how do I request a refund?
For safety and regulatory reasons, pharmacies cannot accept returns of prescription medication, whether used or unused. Because of this, refunds cannot be issued for orders that have already shipped.
You may request a refund for an order that has not shipped by contacting Customer Service.
How to Request a Refund
Phone:
888-696-7176
Live Chat (U.S. Only):
Select “Speak with a Live Operator” on the support page or in your patient portal
Refund requests are reviewed on a case-by-case basis.
For full details, please refer to our Refund Policy
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