What is your refund policy / how do I request a refund?
Due to FDA regulations, we cannot accept returns of any medication, used or unused.
We cannot provide refunds for orders that have already been shipped.
You can still request a refund by contacting customer service:
- Phone: 888-696-7176
- Chat (US only): Select “Speak with a Live Operator”
Refund requests are evaluated on a case-by-case basis.
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What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not yet shipped) or your subscription by: Phone: 888-696-7176 Chat (US only): Select “Speak with a Live Operator” We want our customers to love the results of their ...
How do I request an increase or decrease of my medication dose?
You can request a change to your medication dose by contacting our customer service team: Support page: https://directmeds.com/contact-us/ Phone: 888-696-7176 Live chat: Click the chat icon on the support page
How does Direct Meds work?
Direct Meds allows you to get prescription weight loss medications such as semaglutide and tirzepatide from the comfort of your home. The first step is to see if you qualify for GLP-1 medications by clicking on “Do I Qualify?” on our website. Once ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you do not need to manually request a refill. Your subscription is automatically processed, typically every 28 days. When it’s time for your next subscription: Your payment will be processed (if applicable). If a ...
What do I need to do every month for my prescription?
1. Your Dosage Guide Included in your package is a guide outlining your specific dosage, the schedule to follow, and when to increase your dose as directed by your doctor. Before preparing your medication, carefully review this information. Your ...