What is your refund policy / how do I request a refund?
We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped.
You can request a refund by contacting customer service by calling 888-696-7176 or in chat by selecting "Speak with a Live Operator."
Please note that refund requests are evaluated on a case-by-case basis. See our
refund policy for more information.
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What if I need to cancel?
With Direct Meds, there are no contracts. You can cancel your order (if it has not already been shipped) or your subscription by calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." We want to make sure that our customers love ...
How do I request an increase or decrease of my medication dose?
You can request a increase or decrease of your medication dose through customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator."
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...
What do I need to do every month for my prescription?
Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...
What are the next steps after placing an order?
Once you've successfully placed an order for a prescription medication, the next steps are as follows: You will need to complete a medical intake form in your patient portal Your intake form will be sent to a doctor for review, they may request ...