I didn't receive enough medication, why is the vial almost empty?
It’s common for medication vials to appear partially filled.
Different pharmacies may use different vial or bottle sizes, and in some cases the container may have a larger capacity than the exact amount of medication prescribed. As a result, the vial may look less full even though it contains the correct prescribed volume.
If you have any concerns about the amount of medication you received, or if something looks different from what you expected, please contact your prescribing provider. They can confirm the correct quantity and address any questions about how your medication should look or be used.
Customer Service can also help connect you escalate your concerns if needed.
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If I pay upfront for an extended subscription period, do I receive all my medication at once?
No, even if you choose a multi-month subscription (such as 3, 6, or 12 months), medications are not shipped all at once. Prescription medications are dispensed in accordance with provider review, refill availability, and pharmacy processing ...Why hasn't my order shipped yet?
If your order hasn’t shipped yet, it may still be in processing. Here are the most common things to check: 1. Intake Form Make sure your medical intake form is fully completed in your patient portal. 2. Follow-Up Requests From Your Provider Check ...How are medications shipped and when will my medication / order be shipped?
Once a licensed healthcare provider approves your prescription, it is sent to the pharmacy for dispensing. Prescription review times vary. Non-prescription products are sent to the pharmacy after payment is completed. The timeframes below reflect ...Has my order shipped?
You’ll receive an email with tracking information as soon as your order has shipped. You can also check your order status and tracking details anytime in your patient portal.Will I receive a notification or message once my order has shipped with tracking information?
Yes. You’ll receive an email with tracking information once your order has shipped. You can also view your order status and tracking details directly in your patient portal.