Processes
How do I fill out the Intake Form?
To complete your intake form, follow the instructions below. The portal automatically saves your progress, so you can leave and return to complete it as needed. For U.S. Patients Visit https://portal.directmeds.com/ Enter your account email and ...
Why was my prescription denied?
A prescription may be denied for different reasons. These generally fall into two categories: 1. Technical or Administrative Issues Examples may include: Missing or incomplete intake forms Issues with uploaded identification or documentation Problems ...
Why was I denied a prescription?
A prescription may be denied for different reasons. These generally fall into two categories: 1. Technical or Administrative Issues Examples may include: Missing or incomplete intake forms Issues with uploaded identification or documentation Problems ...
Why am I not losing weight like I thought I would?
People can have very different experiences with weight-related treatments, and changes may occur at different rates from person to person. Factors such as medical history, lifestyle habits, overall health, and how your body responds to a prescribed ...
How do I see if my prescription is approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal. For U.S. Patients Visit https://portal.directmeds.com/ Enter your account email and password Click Sign In to access your ...
How do I know if I was approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal. U.S. Patients Visit https://portal.directmeds.com/ Enter your account email and password Click Sign In to access your ...
If I pay upfront for an extended subscription period, do I receive all my medication at once?
No, even if you choose a multi-month subscription (such as 3, 6, or 12 months), medications are not shipped all at once. Prescription medications are dispensed in accordance with provider review, refill availability, and pharmacy processing ...
How do I request an increase or decrease of my medication dose?
If you would like to request a change to your medication dose, please contact Customer Service. A team member can help route your request to a licensed healthcare provider for review. Contact Options Support page: https://directmeds.com/contact-us/ ...
When will I get my next subscription / prescription?
Most prescription shipments follow a roughly 28-day cycle, but the exact timing can vary based on: the specific medication legal or regulatory requirements your prescription status whether refills are available pharmacy processing times Intake Forms ...
Do you accept insurance?
Direct Meds does not process insurance claims directly at this time. Some patients choose to pay out-of-pocket and later submit a claim to their insurance provider for potential reimbursement. Coverage varies widely between insurers and plans, so ...
When do I get billed for my next subscription / prescription?
Billing depends on the subscription type you selected at signup. Month-to-Month Subscriptions Most month-to-month subscriptions are billed on a 28-day cycle, which generally aligns with typical refill intervals for many prescriptions. Pay-in-Advance ...
How are medications shipped and when will my medication / order be shipped?
Once a licensed healthcare provider approves your prescription, it is sent to the pharmacy for dispensing. Prescription review times vary. Non-prescription products are sent to the pharmacy after payment is completed. The timeframes below reflect ...
Where do my prescriptions come from?
Medications prescribed through Direct Meds are dispensed by U.S.-based 503A compounding pharmacies. These pharmacies prepare medications individually in response to a prescription from a licensed healthcare provider and must follow applicable federal ...
How does the signup process work / How do I place an order (New Customers)?
If you’re new to Direct Meds, you can begin the process online. A licensed healthcare provider will review your information and determine whether a prescription is appropriate for you. 1. Start your application Visit directmeds.com and click “Get ...