Processes
How do I fill out the Intake Form?
To complete your intake form, follow the instructions below. The portal automatically saves your progress, so you can leave and return to complete it as needed. For U.S. Customers: Visit https://portal.directmeds.com/ Enter your account email and ...
Why was my prescription denied?
If your prescription was denied through Direct Meds, it’s usually for one of two reasons: 1. Technical Issues Missing or incomplete forms Expired, blurry, or incorrect ID/medical documents Payment processing errors These are usually resolved by ...
Why was I denied a prescription?
If your prescription was denied through Direct Meds, it’s usually for one of two reasons: 1. Technical Issues Missing or incomplete forms Expired, blurry, or incorrect ID/medical documents Payment processing errors These are usually resolved by ...
Why am I not losing weight like I thought I would?
Everyone Loses Weight Differently There is no standard amount of weight loss for any individual. Results depend on your starting weight, calorie intake, and how much you burn through activity. GLP-1 medications help by suppressing appetite, making it ...
How do I see if my prescription is approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal. For U.S. Customers: Visit https://portal.directmeds.com/ Enter your account email and password Click Sign In to access ...
How do I know if I was approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal. For U.S. Customers: Visit https://portal.directmeds.com/ Enter your account email and password Click Sign In to access ...
If I pay upfront for an extended subscription period, do I receive all my medication at once?
If you choose to pay upfront for a multi-month subscription (3, 6, or 12 months), you will not receive all your medication at once. Shipping Schedule: Most prescription medications are sent out every 28 days. Exact timing depends on the medication, ...
How do I request an increase or decrease of my medication dose?
You can request a change to your medication dose by contacting our customer service team: Support page: https://directmeds.com/contact-us/ Phone: 888-696-7176 Live chat: Click the chat icon on the support page
When will I get my next subscription / prescription?
Most prescriptions are shipped every 28 days, but timing can vary by medication, legal requirements, prescription status, and available refills. Some medications require a monthly intake form; others less frequently. If an intake is required, you’ll ...
Do you accept insurance?
At this time, Direct Meds does not process insurance claims directly. Many patients pay for their medications out-of-pocket at the time of purchase and then submit a reimbursement claim to their insurance provider. We recommend checking with your ...
When do I get billed for my next subscription / prescription?
The most common subscription is month-to-month, and it is billed every 28 days, as prescriptions are typically for 4 weeks at a time. If you chose a pay-in-advance option, your billing schedule will differ: for a 3-month (12-week) upfront payment, ...
How are medications shipped and when will my medication / order be shipped?
Once your prescription is approved by your doctor (typically within 24 hours, often within 5 hours), it will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon completion of payment. Please note: ...
Where do my prescriptions come from?
All prescriptions are filled by U.S.-based 503A compounding pharmacies, which prepare medications individually for each patient. Our pharmacies are sterile facilities approved to produce specific GLP-1 medications for patients like you. Important: ...
How does the signup process work / How do I place an order (New Customers)?
To place your first order, follow these steps: Visit directmeds.com and click “Get Started”. Complete the health qualifier (takes about 5 minutes). Select your preferred prescription. Choose a payment plan: Monthly Up-front (10% discount) Select your ...