Processes
How do I fill out the Intake Form?
To complete your intake form, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Click "Complete ...
Why was my prescription denied?
If your prescription was denied through Direct Meds, it’s typically for one of two reasons: Technical Issues These are usually related to documentation or administrative problems. Common examples include missing or incomplete forms, expired or blurry ...
Why was I denied a prescription?
If your prescription was denied through Direct Meds, it’s typically for one of two reasons: Technical Issues These are usually related to documentation or administrative problems. Common examples include missing or incomplete forms, expired or blurry ...
Why am I not losing weight like I thought I would?
Everyone Loses Weight Differently There is no standard amount that can be said in terms of how much weight any given person will lose. This is all dependent on your current weight and how much calorie restriction is done. The medications work by ...
How do I see if my prescription is approved?
To check the status of your prescription in your patient portal, follow the instructions below. If your prescription status is "approved," it has been submitted to the pharmacy for shipment. For customers located in the United States: Visit ...
How do I know if I was approved?
To check the status of your prescription in your patient portal, follow the instructions below. If your prescription status is "approved," it has been submitted to the pharmacy for shipment. For customers located in the United States: Visit ...
If I pay upfront for an extended subscription period, do I receive all my medication at once?
If you chose to pay upfront for a multiple month subscription (3 months, 6 months, or 12 months), you will not receive all your medication at once. The majority of our prescription medications are sent out every 28 days, however, this largely depends ...
How do I request an increase or decrease of my medication dose?
You can request a increase or decrease of your medication dose through customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator."
When will I get my next subscription / prescription?
The majority of our prescription medications are sent out every 28 days, however, this largely depends on the medication itself, legal requirements associated with said medication, your prescription status, and number of available refills. Some ...
Do you accept insurance?
At this time, we are not able to process insurance claims directly. However, many of our patients choose to pay out-of-pocket using a credit card and then submit a reimbursement claim to their insurance provider. We recommend checking with your ...
When do I get billed for my next subscription / prescription?
The most common subscription is month-to-month and is billed every 28 days as prescriptions are typically for 4 weeks at a time. This will change if you opted to take advantage of one of our pay-in-advance payment options. If you paid for 3 months ...
How are medications shipped and when will my medication / order be shipped?
Once your prescription has been approved by your doctor (typically within 24 hours, often within 5 hours) your prescription / order will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon ...
Where do my prescriptions come from?
Our pharmacies are 503A compounding pharmacies based right here in the US. A 503A pharmacy compounds medications based on individual prescriptions. Our pharmacy is a sterile facility approved to create specific GLP-1 medications for customers like ...
How does the signup process work / How do I place an order (New Customers)?
To place a new / first time order, please follow these steps: Visit https://directmeds.com Click "Do I Qualify?" Complete the health qualifier (should only take 5 minutes) Select your preferred prescription Pay for the first month of your ...