How do I know if I was approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal.
U.S. Patients
- Visit https://portal.directmeds.com/
- Enter your account email and password
- Click Sign In to access your dashboard
- Your home page will often display the status of your order. If you don’t see it there, click Prescriptions — if the status says “Approved,” your prescription has been sent to the pharmacy
Canadian Patients
- Visit https://caportal.direct-meds.com/user
- Enter your account email and password
- Click Sign In to access your dashboard
- Click My Prescriptions — if the status says “Approved,” your prescription has been sent to the pharmacy
Related Articles
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise. When your next subscription cycle is approaching: Your payment will be ...
When will I get my next subscription / prescription?
Most prescription shipments follow a roughly 28-day cycle, but the exact timing can vary based on: the specific medication legal or regulatory requirements your prescription status whether refills are available pharmacy processing times Intake Forms ...
Why hasn't my order shipped yet?
If your order hasn’t shipped yet, it may still be in processing. Here are the most common things to check: 1. Intake Form Make sure your medical intake form is fully completed in your patient portal. 2. Follow-Up Requests From Your Provider Check ...
What do I do about shipment and order Issues?
If you have questions or concerns about a shipment or order, our Customer Service team can help. Contact Options Support page: https://directmeds.com/contact-us Phone: 888-696-7176 Available daily, 9 AM–9 PM ET Live Chat (U.S. Only): Select “Speak ...
What if I need to cancel?
Direct Meds does not require contracts. You may cancel your subscription or an unshipped order at any time. How to Cancel Phone: 888-696-7176 Live Chat (U.S. Only): Select “Speak with a Live Operator” on the support page or in your patient portal A ...