Where do my prescriptions come from?

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• I didn't receive enough medication, why is the vial almost empty?

  The bottles that our pharmacy uses to send medications are 10mL (1000 units) capacity bottles, but most prescriptions for our medications are less than 10mL. For example, if your prescription was for a 2mL (200 units) vial of medication, then only ...

• How are medications shipped and when will my medication / order be shipped?

  Once your prescription has been approved by your doctor (typically within 24 hours, often within 5 hours) your prescription / order will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon ...

• What are the next steps after placing an order?

  Once you've successfully placed an order for a prescription medication, the next steps are as follows: You will need to complete a medical intake form in your patient portal Your intake form will be sent to a doctor for review, they may request ...

• If I pay upfront for an extended subscription period, do I receive all my medication at once?

  If you chose to pay upfront for a multiple month subscription (3 months, 6 months, or 12 months), you will not receive all your medication at once. The majority of our prescription medications are sent out every 28 days, however, this largely depends ...

• How do I request an increase or decrease of my medication dose?

  You can request a increase or decrease of your medication dose through customer service through our support page at https://directmeds.com/contact-us/, by calling 888-696-7176, or in chat by selecting "Speak with a Live Operator."