When do I get billed for my next subscription / prescription?
Billing depends on the subscription type you selected at signup.
Month-to-Month Subscriptions
Most month-to-month subscriptions are billed on a 28-day cycle, which generally aligns with typical refill intervals for many prescriptions.
Pay-in-Advance Subscriptions
If you chose a multi-month upfront payment option, your billing occurs on a longer cycle:
- 3-month (12-week) plan: billed every 84 days
- 9-month (36-week) plan: billed every 252 days
- 12-month (48-week) plan: billed every 336 days
Billing cycles for upfront plans reflect the duration covered by the subscription, not the number of shipments.
Special Note – Starter Doses
For certain injectable starter programs, you may receive an initial shipment that covers multiple weeks (for example, 12 weeks). Billing for these programs may still follow a 28-day schedule for each bottle during the starter period.
After the starter program ends, the subscription may transition to a standard monthly billing cycle if continued.
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When will I get my next subscription / prescription?
Most prescription shipments follow a roughly 28-day cycle, but the exact timing can vary based on: the specific medication legal or regulatory requirements your prescription status whether refills are available pharmacy processing times Intake Forms ...
If I pay upfront for an extended subscription period, do I receive all my medication at once?
No, even if you choose a multi-month subscription (such as 3, 6, or 12 months), medications are not shipped all at once. Prescription medications are dispensed in accordance with provider review, refill availability, and pharmacy processing ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, refills are generally processed automatically on a recurring cycle. You do not need to manually place a new order unless instructed otherwise. When your next subscription cycle is approaching: Your payment will be ...
What if I need to cancel?
Direct Meds does not require contracts. You may cancel your subscription or an unshipped order at any time. How to Cancel Phone: 888-696-7176 Live Chat (U.S. Only): Select “Speak with a Live Operator” on the support page or in your patient portal A ...
What do I need to do every month for my prescription?
Each month, you may need to complete certain steps so that a licensed healthcare provider can determine whether continuing your prescription is appropriate. Your specific requirements can vary depending on your medication, your provider’s ...