Why was my prescription denied?
If your prescription was denied through Direct Meds, it’s typically for one of two reasons:
Technical Issues
These are usually related to documentation or administrative problems. Common examples include missing or incomplete forms, expired or blurry ID or medical documents, or issues with payment processing. These can often be quickly resolved by submitting the correct or updated information.
Medical Decision by the Provider
In some cases, a licensed medical provider may determine that the prescription isn’t appropriate for you based on your health history, current medications, or other clinical factors. This decision is made to ensure your safety and is at the sole discretion of the provider.
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Why was I denied a prescription?
If your prescription was denied through Direct Meds, it’s typically for one of two reasons: Technical Issues These are usually related to documentation or administrative problems. Common examples include missing or incomplete forms, expired or blurry ...
When will I get my next subscription / prescription?
The majority of our prescription medications are sent out every 28 days, however, this largely depends on the medication itself, legal requirements associated with said medication, your prescription status, and number of available refills. Some ...
How do I see if my prescription is approved?
To check the status of your prescription in your patient portal, follow the instructions below. If your prescription status is "approved," it has been submitted to the pharmacy for shipment. For customers located in the United States: Visit ...
When do I get billed for my next subscription / prescription?
The most common subscription is month-to-month and is billed every 28 days as prescriptions are typically for 4 weeks at a time. This will change if you opted to take advantage of one of our pay-in-advance payment options. If you paid for 3 months ...
How do I reorder or place another order or order a refill for my prescription?
If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...