How do I request an increase or decrease of my medication dose?

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• I didn't receive enough medication, why is the vial almost empty?

  About Your Medication Bottle Depending on the pharmacy that fills your prescription, bottle sizes may vary. Some pharmacies use larger-capacity bottles, even when the prescribed amount is smaller. This means your bottle may not appear full, which is ...

• What is your refund policy / how do I request a refund?

  Due to FDA regulations, we cannot accept returns of any medication, used or unused. We cannot provide refunds for orders that have already been shipped. You can still request a refund by contacting customer service: Phone: 888-696-7176 Chat (US ...

• If I pay upfront for an extended subscription period, do I receive all my medication at once?

  If you choose to pay upfront for a multi-month subscription (3, 6, or 12 months), you will not receive all your medication at once. Shipping Schedule: Most prescription medications are sent out every 28 days. Exact timing depends on the medication, ...

• How are medications shipped and when will my medication / order be shipped?

  Once your prescription is approved by your doctor (typically within 24 hours, often within 5 hours), it will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon completion of payment. Please note: ...

• What do I need to do every month for my prescription?

  1. Your Dosage Guide Included in your package is a guide outlining your specific dosage, the schedule to follow, and when to increase your dose as directed by your doctor. Before preparing your medication, carefully review this information. Your ...