How do I request an increase or decrease of my medication dose?

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• I didn't receive enough medication, why is the vial almost empty?

  The bottles that our pharmacy uses to send medications are 10mL (1000 units) capacity bottles, but most prescriptions for our medications are less than 10mL. For example, if your prescription was for a 2mL (200 units) vial of medication, then only ...

• What is your refund policy / how do I request a refund?

  We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped. You can request a refund by contacting customer service by calling 888-696-7176 or in chat by selecting "Speak ...

• If I pay upfront for an extended subscription period, do I receive all my medication at once?

  If you chose to pay upfront for a multiple month subscription (3 months, 6 months, or 12 months), you will not receive all your medication at once. The majority of our prescription medications are sent out every 28 days, however, this largely depends ...

• How are medications shipped and when will my medication / order be shipped?

  Once your prescription has been approved by your doctor (typically within 24 hours, often within 5 hours) your prescription / order will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon ...

• How do I get started with my first shipment?

  Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...