How do I see if my prescription is approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal.
For U.S. Customers:
- Visit https://portal.directmeds.com/
- Enter your account email and password
- Click Sign In to access your dashboard
- Your home page will often display the status of your order. If you don’t see it there, click Prescriptions — if the status says “Approved,” your prescription has been sent to the pharmacy
For Canadian Customers:
- Visit https://caportal.direct-meds.com/user
- Enter your account email and password
- Click Sign In to access your dashboard
- Click My Prescriptions — if the status says “Approved,” your prescription has been sent to the pharmacy
Related Articles
How do I know if I was approved?
To see if your prescription has been approved and submitted to the pharmacy for shipment, please log in to your patient portal. For U.S. Customers: Visit https://portal.directmeds.com/ Enter your account email and password Click Sign In to access ...
Why hasn't my order shipped yet?
If your order hasn’t shipped yet, check the following: Intake form: Make sure it’s fully completed. Email from doctor: Check inbox and junk/spam for requests (e.g., video consult, ID, photos, or prescription info). Shipping address: Must be a ...
What do I do about shipment and order Issues?
If you have any questions or concerns about your order, you can reach customer service: Support page: https://directmeds.com/contact-us Phone: 888-696-7176 Chat (US only): Select “Speak with a Live Operator” from the support page or your patient ...
Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped. You can also check the status and tracking details anytime in your patient portal. If you haven’t received tracking information yet, your order is likely still waiting ...
How are medications shipped and when will my medication / order be shipped?
Once your prescription is approved by your doctor (typically within 24 hours, often within 5 hours), it will be sent to the pharmacy to be filled. Non-prescription products are sent to the pharmacy immediately upon completion of payment. Please note: ...