Services
Is Direct Meds FDA Approved? How do I know this is properly regulated?
We understand that safety, transparency, and regulatory oversight are important when choosing a telehealth service. The information below explains how Direct Meds operates within applicable regulations for telemedicine, prescribing, and pharmacy ...
Help! I'm experiencing technical difficulties
If you’re having trouble accessing your account, completing a form, or using the Direct Meds website or patient portal, our support team can help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. ...
I need help
If you need assistance, the Direct Meds Customer Service team is here to help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by ...
When are you open / what are your hours of operation?
You can reach the Direct Meds support team in several ways. Phone Support Available daily from 9 AM to 9 PM ET. Live Chat (U.S. Patients Only) Accessible through your patient portal or the support page. Available Monday–Friday, 9 AM to 9 PM ET. Email ...
How can I speak to a live person?
Contact Options Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by selecting “Speak with a Live Operator” on: Your patient portal: https://portal.directmeds.com/login Support Center: ...
How do I submit a support ticket?
You can submit a support ticket anytime through our online support page: https://directmeds.com/contact-us/ Our Customer Service team responds daily from 9 AM to 9 PM ET. Live Chat (U.S. Only) Available Monday–Friday, 9 AM – 9 PM ET You can start a ...
How do I contact / message / speak with customer service?
You can reach the Direct Meds Customer Service team in several ways: Phone Call 888-696-7176 Available daily from 9 AM to 9 PM ET. Support Page (Online Message) You can send us a message anytime through our support page: ...
What do you do to protect patient identity and information?
At Direct Meds, protecting your personal information is a top priority. Direct Meds follows HIPAA-aligned privacy and security practices designed to safeguard patient data. Our systems and processes are structured to meet the same regulatory ...
What States/Jurisdictions are eligible?
Direct Meds provides services in most U.S. states, with a few exceptions based on telehealth prescribing regulations. United States Direct Meds currently provides services in all U.S. states except Mississippi and Louisiana, where telehealth ...
How do I know this is safe?
Direct Meds follows a variety of regulatory, licensing, and compliance practices designed to support safe and lawful telehealth services: Licensed Providers All healthcare providers in our network hold the appropriate licenses to evaluate patients ...
How does Direct Meds work?
Direct Meds connects patients with licensed healthcare providers who can evaluate whether a prescription medication—such as semaglutide or tirzepatide—is appropriate for their individual health needs. All prescriptions are issued solely at the ...