Services
Is Direct Meds FDA Approved? How do I know this is properly regulated?
We know safety and trust are important when it comes to your medications. Here’s how Direct Meds ensures you receive safe, high-quality medications and supplements. Is Direct Meds FDA Approved? Compounded medications, like our GLP-1 formulations, are ...
Help! I'm experiencing technical difficulties
You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your ...
I need help
You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your ...
When are you open / what are your hours of operation?
You can reach our team in several ways. Phone support is available every day from 9 AM to 9 PM ET. Live chat is available for U.S. patients through your patient portal or our support page, Monday through Friday from 9 AM to 9 PM ET. If you prefer to ...
How can I speak to a live person?
You can contact our team through our support page (https://directmeds.com/contact-us/) or by selecting “Speak with a Live Operator” to start a chat. Support hours: 9 AM – 9 PM ET daily Live chat: Monday–Friday, 9 AM – 9 PM ET (U.S. patients only, via ...
How do I submit a support ticket?
You can reach our customer service team through our support page (https://directmeds.com/contact-us/). Support hours: 9 AM – 9 PM ET, daily Live chat (U.S. only): Available Monday – Friday, 9 AM – 9 PM ET, through the support page or your patient ...
How do I contact / message / speak with customer service?
You can reach our customer service team by phone at 888-696-7176. You can also send us a message anytime through our support page at https://directmeds.com/contact-us/. Our team responds daily between 9 AM and 9 PM ET. For U.S. patients, live chat is ...
What do you do to protect patient identity and information?
At Direct Meds, protecting your personal information is a top priority. All of our systems and staff are HIPAA-compliant, which means we follow the same strict privacy rules as hospitals and doctors’ offices. Your data is stored on secure Amazon Web ...
What States/Jurisdictions are eligible?
Direct Meds currently provides services to all US States EXCEPT Mississippi and Louisiana where prescription of weight loss medications via telehealth is prohibited. Direct Meds currently provides services in Canada to Alberta, British Columbia, New ...
How do I know this is safe?
Direct Meds takes multiple steps to ensure the safety and compliance of our services: All doctors in our network are fully licensed to prescribe GLP-1 medications in your state. We work exclusively with U.S.-based 503A compounding pharmacies. Our ...
How does Direct Meds work?
Direct Meds allows you to get prescription weight loss medications such as semaglutide and tirzepatide from the comfort of your home. The first step is to see if you qualify for GLP-1 medications by clicking on “Do I Qualify?” on our website. Once ...