Services
Help! I'm experiencing technical difficulties
If you encounter any confusion or issues with our systems please contact customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket, emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak ...
I need help
If you need help, you can contact customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." Our ticket/email and phone support hours are 9AM to 9PM ET Daily, ...
When are you open / what are your hours of operation?
Our customer service department works on responding to tickets / emails submitted through our support site at https://support.directmeds.com or sent to help@directmeds.com, 9AM to 9PM Eastern Time, every day. Our customer service department is ...
How can I speak to a live person?
You can speak to a live customer service operator either by selecting "Speak with a Live Operator" in chat (9AM-9PM ET M-F), or by calling 888-696-7176 (9AM-9PM ET Daily) and selecting the option to speak with customer service. You can speak to a ...
How do I submit a support ticket?
A support ticket is created any time you send an email to help@directmeds.com, but you can also submit a ticket from our help center by clicking on "Submit a ticket" at the bottom of the page or by navigating directly to ...
How do I contact / message / speak with customer service?
If you need to contact customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." Our ticket/email and phone support hours are 9AM to 9PM ET Daily, and chat is ...
How do I message / speak with a nurse?
If you need to speak with a nurse, you can email your inquiry to nurses@directmeds.com or you can schedule a call by visiting https://directmeds.zohobookings.com/#/speak-with-a-nurse.
How do I message my doctor?
To message your doctor, follow the instructions below. Only patients in the United States currently have the option of messaging their doctor. Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" ...
What do you do to protect patient identity and information?
Patient identity and security is a top priority of Direct Meds. All of our systems and representatives are independently certified in HIPAA compliance. Our data is stored on AWS HIPAA-compliant servers with full BAAs available. Our in house Privacy ...
What States/Jurisdictions are eligible?
Direct Meds currently provides services to all US States EXCEPT Mississippi and Louisiana where prescription of weight loss medications via telehealth is prohibited. Direct Meds currently provides services in Canada to Alberta, British Columbia, New ...
How do I know this is safe?
Direct Meds has taken numerous steps to ensure compliance and safety for our patients. All doctors have been properly vetted to ensure they’re licensed to prescribe GLP-1 medications in your state. Pharmacies are US based 503A compounding pharmacies. ...
How does Direct Meds work?
Direct Meds allows you to get prescription weight loss medications such as semaglutide & tirzepatide from the comfort of your home. The first step is to see if you qualify for GLP-1 medications by clicking on "Do I Qualify?" on our website. Once you ...