Services
Is Direct Meds FDA Approved? How do I know this is properly regulated?
We know safety and trust are important when it comes to your medication. Here’s how Direct Meds ensures you’re receiving safe, high-quality medications and supplements. Are compounded medications FDA approved? Compounded medications, such as our ...
Help! I'm experiencing technical difficulties
You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your ...
I need help
You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your ...
When are you open / what are your hours of operation?
Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your patient portal (US Only) 9AM to 9PM ET Monday through Friday. Our customer service department works on responding to messages submitted through our ...
How can I speak to a live person?
For customer service, you can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our ...
How do I submit a support ticket?
You can contact customer service through our support page at https://directmeds.com/contact-us/. Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your patient portal (US Only) 9AM to 9PM ET Monday through ...
How do I contact / message / speak with customer service?
You can contact customer service by calling 888-696-7176, through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our ...
How do I message / speak with a nurse?
If you need to speak with a nurse, you can email your inquiry to nurses@directmeds.com or you can schedule a call by visiting https://directmeds.zohobookings.com/#/speak-with-a-nurse.
How do I message my doctor?
To message your doctor, follow the instructions below. Only patients in the United States currently have the option of messaging their doctor. Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" ...
What do you do to protect patient identity and information?
Patient identity and security is a top priority of Direct Meds. All of our systems and representatives are independently certified in HIPAA compliance. Our data is stored on AWS HIPAA-compliant servers with full BAAs available. Our in house Privacy ...
What States/Jurisdictions are eligible?
Direct Meds currently provides services to all US States EXCEPT Mississippi and Louisiana where prescription of weight loss medications via telehealth is prohibited. Direct Meds currently provides services in Canada to Alberta, British Columbia, New ...
How do I know this is safe?
Direct Meds has taken numerous steps to ensure compliance and safety for our patients. All doctors have been properly vetted to ensure they’re licensed to prescribe GLP-1 medications in your state. Pharmacies are US based 503A compounding pharmacies. ...
How does Direct Meds work?
Direct Meds allows you to get prescription weight loss medications such as semaglutide & tirzepatide from the comfort of your home. The first step is to see if you qualify for GLP-1 medications by clicking on "Do I Qualify?" on our website. Once you ...