How can I speak to a live person?
You can speak to a live customer service operator either by selecting "Speak with a Live Operator" in chat (9AM-9PM ET M-F), or by calling 888-696-7176 (9AM-9PM ET Daily) and selecting the option to speak with customer service.
You can speak to a live sales representative by calling 888-696-7176 and selecting the option to speak with sales.
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How do I contact / message / speak with customer service?
If you need to contact customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." Our ticket/email and phone support hours are 9AM to 9PM ET Daily, and chat is ...
I need help
If you need help, you can contact customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." Our ticket/email and phone support hours are 9AM to 9PM ET Daily, ...
How do I message / speak with a nurse?
If you need to speak with a nurse, you can email your inquiry to nurses@directmeds.com or you can schedule a call by visiting https://directmeds.zohobookings.com/#/speak-with-a-nurse.
When are you open / what are your hours of operation?
Our customer service department works on responding to tickets / emails submitted through our support site at https://support.directmeds.com or sent to help@directmeds.com, 9AM to 9PM Eastern Time, every day. Our customer service department is ...
Help! I'm experiencing technical difficulties
If you encounter any confusion or issues with our systems please contact customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket, emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak ...