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• How do I contact / message / speak with customer service?

  You can reach the Direct Meds Patient Services team in several ways: Phone Call 888-696-7176 Available daily from 9 AM to 9 PM ET. Support Page (Online Message) You can send us a message anytime through our support page: ...

• I need help

  If you need assistance, the Direct Meds Customer Service team is here to help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by ...

• How do I request an increase or decrease of my medication dose?

  If you would like to request a change to your medication dose, please contact Patient Services. A team member can help route your request to a licensed healthcare provider for review. Contact Options Support page: https://directmeds.com/contact-us/ ...

• How do I submit a support ticket?

  You can submit a support ticket anytime through our online support page: https://directmeds.com/contact-us/ Our Patient Services team responds daily from 9 AM to 9 PM ET. Live Chat (U.S. Only) Available Monday–Friday, 9 AM – 9 PM ET You can start a ...

• What do I need to do every month for my prescription?

  Each month, you may need to complete certain steps so that a licensed healthcare provider can determine whether continuing your prescription is appropriate. Your specific requirements can vary depending on your medication, your provider’s ...