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• How do I contact / message / speak with customer service?

  You can reach the Direct Meds Customer Service team in several ways: Phone Call 888-696-7176 Available daily from 9 AM to 9 PM ET. Support Page (Online Message) You can send us a message anytime through our support page: ...

• I need help

  If you need assistance, the Direct Meds Customer Service team is here to help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by ...

• How do I request an increase or decrease of my medication dose?

  If you would like to request a change to your medication dose, please contact Customer Service. A team member can help route your request to a licensed healthcare provider for review. Contact Options Support page: https://directmeds.com/contact-us/ ...

• How do I submit a support ticket?

  You can submit a support ticket anytime through our online support page: https://directmeds.com/contact-us/ Our Customer Service team responds daily from 9 AM to 9 PM ET. Live Chat (U.S. Only) Available Monday–Friday, 9 AM – 9 PM ET You can start a ...

• When are you open / what are your hours of operation?

  You can reach the Direct Meds support team in several ways. Phone Support Available daily from 9 AM to 9 PM ET. Live Chat (U.S. Patients Only) Accessible through your patient portal or the support page. Available Monday–Friday, 9 AM to 9 PM ET. Email ...