How do I submit a support ticket?

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• How do I contact / message / speak with customer service?

  You can reach our customer service team by phone at 888-696-7176. You can also send us a message anytime through our support page at https://directmeds.com/contact-us/. Our team responds daily between 9 AM and 9 PM ET. For U.S. patients, live chat is ...

• I need help

  You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your ...

• When are you open / what are your hours of operation?

  You can reach our team in several ways. Phone support is available every day from 9 AM to 9 PM ET. Live chat is available for U.S. patients through your patient portal or our support page, Monday through Friday from 9 AM to 9 PM ET. If you prefer to ...

• How can I speak to a live person?

  You can contact our team through our support page (https://directmeds.com/contact-us/) or by selecting “Speak with a Live Operator” to start a chat. Support hours: 9 AM – 9 PM ET daily Live chat: Monday–Friday, 9 AM – 9 PM ET (U.S. patients only, via ...

• I'm getting an error when I try to upload my document, image or video, what do I do?

  If you encounter an issue with uploading any documents, images, or videos, please message customer service: Submit a message at https://directmeds.com/contact-us/ or Email us at help@directmeds.com and include the files as attachments.