How do I submit a support ticket?
You can submit a support ticket anytime through our online support page: https://directmeds.com/contact-us/
Our Customer Service team responds daily from 9 AM to 9 PM ET.
Live Chat (U.S. Only)
Available Monday–Friday, 9 AM – 9 PM ET
You can start a live chat through:
- The support page
- Your patient portal: https://portal.directmeds.com/login
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How do I contact / message / speak with customer service?
You can reach the Direct Meds Customer Service team in several ways: Phone Call 888-696-7176 Available daily from 9 AM to 9 PM ET. Support Page (Online Message) You can send us a message anytime through our support page: ...I need help
If you need assistance, the Direct Meds Customer Service team is here to help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by ...When are you open / what are your hours of operation?
You can reach the Direct Meds support team in several ways. Phone Support Available daily from 9 AM to 9 PM ET. Live Chat (U.S. Patients Only) Accessible through your patient portal or the support page. Available Monday–Friday, 9 AM to 9 PM ET. Email ...How can I speak to a live person?
Contact Options Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by selecting “Speak with a Live Operator” on: Your patient portal: https://portal.directmeds.com/login Support Center: ...Help! I'm experiencing technical difficulties
If you’re having trouble accessing your account, completing a form, or using the Direct Meds website or patient portal, our support team can help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. ...