Help! I'm experiencing technical difficulties

Help! I'm experiencing technical difficulties

You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your patient portal (US Only) 9AM to 9PM ET Monday through Friday.

You can reach our customer service team anytime by submitting a help ticket through our support page (https://directmeds.com/contact-us/) or by calling 888-696-7176, available daily from 9 AM to 9 PM ET.

For U.S. patients, live chat is also available Monday through Friday, 9 AM to 9 PM ET. To access chat, select “Speak with a Live Operator” on the support page (https://support.directmeds.com/portal/en/kb) or within your patient portal (https://portal.directmeds.com/login).

You can also find answers to common questions in our Knowledge Base articles at https://support.directmeds.com/portal/en/kb.

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