Help! I'm experiencing technical difficulties

Help! I'm experiencing technical difficulties

If you’re having trouble accessing your account, completing a form, or using the Direct Meds website or patient portal, our support team can help.

Contact Options

Phone Support

Call 888-696-7176
Available daily from 9 AM to 9 PM ET

Live Chat (U.S. Patients Only)

Available Monday–Friday, 9 AM to 9 PM ET
Access chat by selecting “Speak with a Live Operator” on:
  1. Your patient portal: https://portal.directmeds.com/login
  2. Support Center: https://support.directmeds.com/portal/en/kb

Online Support Form

Submit a message anytime at: https://directmeds.com/contact-us/
Our team responds daily between 9 AM and 9 PM ET

Knowledge Base

For answers to common questions, visit our support articles: https://support.directmeds.com/portal/en/kb