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• What do I do about shipment and order Issues?

  If you have concerns or questions about the status or state of your order, please contact customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket? / emailing help@directmeds.com, calling 888-696-7176, or in chat ...

• How do I reorder or place another order or order a refill for my prescription?

  If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...

• Why hasn't my order shipped yet?

  There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...

• What do I need to do every month for my prescription?

  Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...

• Why don't I have tracking information yet?

  You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal. If you haven’t received tracking information yet, it is likely your ...