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• How do I contact / message / speak with customer service?

  If you need to contact customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator." Our ticket/email and phone support hours are 9AM to 9PM ET Daily, and chat is ...

• Help! I'm experiencing technical difficulties

  If you encounter any confusion or issues with our systems please contact customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket, emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak ...

• How do I message my doctor?

  To message your doctor, follow the instructions below. Only patients in the United States currently have the option of messaging their doctor. Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" ...

• How do I message / speak with a nurse?

  If you need to speak with a nurse, you can email your inquiry to nurses@directmeds.com or you can schedule a call by visiting https://directmeds.zohobookings.com/#/speak-with-a-nurse.

• When are you open / what are your hours of operation?

  Our customer service department works on responding to tickets / emails submitted through our support site at https://support.directmeds.com or sent to help@directmeds.com, 9AM to 9PM Eastern Time, every day. Our customer service department is ...