I need help

I need help

You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your patient portal (US Only) 9AM to 9PM ET Monday through Friday.

You can reach our customer service team anytime by submitting a help ticket through our support page (https://directmeds.com/contact-us/) or by calling 888-696-7176, available daily from 9 AM to 9 PM ET.

For U.S. patients, live chat is also available Monday through Friday, 9 AM to 9 PM ET. To access chat, select “Speak with a Live Operator” on the support page (https://support.directmeds.com/portal/en/kb) or within your patient portal (https://portal.directmeds.com/login).

You can also find answers to common questions in our Knowledge Base articles at https://support.directmeds.com/portal/en/kb.

    • Related Articles

    • How do I contact / message / speak with customer service?

      You can reach our customer service team by phone at 888-696-7176. You can also send us a message anytime through our support page at https://directmeds.com/contact-us/. Our team responds daily between 9 AM and 9 PM ET. For U.S. patients, live chat is ...

    • How can I speak to a live person?

      You can contact our team through our support page (https://directmeds.com/contact-us/) or by selecting “Speak with a Live Operator” to start a chat. Support hours: 9 AM – 9 PM ET daily Live chat: Monday–Friday, 9 AM – 9 PM ET (U.S. patients only, via ...

    • When are you open / what are your hours of operation?

      You can reach our team in several ways. Phone support is available every day from 9 AM to 9 PM ET. Live chat is available for U.S. patients through your patient portal or our support page, Monday through Friday from 9 AM to 9 PM ET. If you prefer to ...

    • How do I submit a support ticket?

      You can reach our customer service team through our support page (https://directmeds.com/contact-us/). Support hours: 9 AM – 9 PM ET, daily Live chat (U.S. only): Available Monday – Friday, 9 AM – 9 PM ET, through the support page or your patient ...

    • Help! I'm experiencing technical difficulties

      You can contact customer service through our support page at https://directmeds.com/contact-us/ or in chat by selecting "Speak with a Live Operator." Our support hours are 9AM to 9PM ET Daily, and chat is available from our support page or from your ...