What do you do to protect patient identity and information?
At Direct Meds, protecting your personal information is a top priority.
All of our systems and staff are HIPAA-compliant, which means we follow the same strict privacy rules as hospitals and doctors’ offices. Your data is stored on secure Amazon Web Services (AWS) servers that are specially certified for healthcare.
We also have a dedicated Privacy and Security Officer who regularly audits and tests our systems to make sure your information stays safe.
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Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped. You can also check the status and tracking details anytime in your patient portal. If you haven’t received tracking information yet, your order is likely still waiting ...
Will I receive a notification or message once my order has shipped with tracking information?
An email with tracking information will be sent once your order ships. You can also view your order status and tracking details directly in your patient portal.
Has my order shipped?
You will receive an email with tracking information once your order has shipped. You can also check the status and tracking details anytime in your patient portal.
How do I know this is safe?
Direct Meds takes multiple steps to ensure the safety and compliance of our services: All doctors in our network are fully licensed to prescribe GLP-1 medications in your state. We work exclusively with U.S.-based 503A compounding pharmacies. Our ...
I placed my order, now what do I do?
Access Your Patient Portal and Complete Your Intake Just like a doctor’s visit, you’ll need to complete a brief health history in your secure patient portal. 1. Log in to Your Portal You should have created your password during sign-up. If you forgot ...