What do you do to protect patient identity and information?
Patient identity and security is a top priority of Direct Meds.
All of our systems and representatives are independently certified in HIPAA compliance. Our data is stored on AWS HIPAA-compliant servers with full BAAs available. Our in house Privacy and Security Officer regularly conducts audits and stress tests of all internal and external systems.
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Why don't I have tracking information yet?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal. If you haven’t received tracking information yet, it is likely your ...
Will I receive a notification or message once my order has shipped with tracking information?
Yes, you will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.
Has my order shipped?
You will receive an email with tracking information once your order has shipped, but you can also check the status and see tracking information for your order in your patient portal.
What are the next steps after placing an order?
Once you've successfully placed an order for a prescription medication, the next steps are as follows: You will need to complete a medical intake form in your patient portal Your intake form will be sent to a doctor for review, they may request ...
What do I need to do every month for my prescription?
Included in your package is a guide outlining your specific dosage, the schedule you should follow, and when to increase the dose as directed by your doctor. Before preparing your medication, carefully read through this information to understand your ...