What do you do to protect patient identity and information?
Patient identity and security is a top priority of Direct Meds.
All of our systems and representatives are independently certified in HIPAA compliance. Our data is stored on AWS HIPAA-compliant servers with full BAAs available. Our in house Privacy and Security Officer regularly conducts audits and stress tests of all internal and external systems.
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How are medications shipped and when?
Once your prescription has been approved by your doctor it will be sent to the pharmacy to be filled. The information provided below is an estimation based on typical volume. Please be aware that depending on volume, it may take 2-3 business days for ...
I placed my order, now what do I do?
Access your patient portal and answer a few questions for the doctor: Just like a doctor's visit you’ll need to complete a simple health history which will be securely stored in your patient portal. You’ll first need to create your login. You should ...
What is your refund policy / how do I request a refund?
We are unable to accept returns or exchanges of any unused medication and cannot provide refunds for orders that have already been shipped. You can request a refund by contacting customer service by submitting a ticket or calling us at (888) ...
Why hasn't my order shipped yet?
There may be several reasons that your order has not yet shipped. Use the following checklist to make sure there are no issues with your shipment. Make sure that you've completed your intake form. Check your email (don't forget the junk/spam filter) ...
How do I complete my intake form?
To complete your intake form, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Click ...