How do I contact / message / speak with customer service?

How do I contact / message / speak with customer service?



You can reach the Direct Meds Patient Services team in several ways:

Phone

Call 888-696-7176
Available daily from 9 AM to 9 PM ET.

Support Page (Online Message)

You can send us a message anytime through our support page:
Our team responds daily between 9 AM and 9 PM ET.

Live Chat (U.S. Patients Only)

Live chat is available through:
  1. Your patient portal: https://portal.directmeds.com/login
  2. The Direct Meds Support Center: https://support.directmeds.com/portal/en/kb
Live chat hours (U.S. only):
Monday–Friday, 9 AM to 9 PM ET

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      If you need assistance, the Direct Meds Customer Service team is here to help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by ...

    • Help! I'm experiencing technical difficulties

      If you’re having trouble accessing your account, completing a form, or using the Direct Meds website or patient portal, our support team can help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. ...

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      Contact Options Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by selecting “Speak with a Live Operator” on: Your patient portal: https://portal.directmeds.com/login Support Center: ...

    • How do I submit a support ticket?

      You can submit a support ticket anytime through our online support page: https://directmeds.com/contact-us/ Our Patient Services team responds daily from 9 AM to 9 PM ET. Live Chat (U.S. Only) Available Monday–Friday, 9 AM – 9 PM ET You can start a ...

    • When are you open / what are your hours of operation?

      You can reach the Direct Meds support team in several ways. Phone Support Available daily from 9 AM to 9 PM ET. Live Chat (U.S. Patients Only) Accessible through your patient portal or the support page. Available Monday–Friday, 9 AM to 9 PM ET. Email ...