How do I contact / message / speak with customer service?

How do I contact / message / speak with customer service?

You can reach the Direct Meds Customer Service team in several ways:

Phone

Call 888-696-7176
Available daily from 9 AM to 9 PM ET.

Support Page (Online Message)

You can send us a message anytime through our support page:
Our team responds daily between 9 AM and 9 PM ET.

Live Chat (U.S. Patients Only)

Live chat is available through:
  1. Your patient portal: https://portal.directmeds.com/login
  2. The Direct Meds Support Center: https://support.directmeds.com/portal/en/kb
Live chat hours (U.S. only):
Monday–Friday, 9 AM to 9 PM ET

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