When are you open / what are your hours of operation?
You can reach the Direct Meds support team in several ways.
Phone Support
Available daily from 9 AM to 9 PM ET.
Live Chat (U.S. Patients Only)
Accessible through your patient portal or the support page.
Available Monday–Friday, 9 AM to 9 PM ET.
You can send a message at any time.
Our team responds daily between 9 AM and 9 PM ET.
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How do I contact / message / speak with customer service?
You can reach the Direct Meds Customer Service team in several ways: Phone Call 888-696-7176 Available daily from 9 AM to 9 PM ET. Support Page (Online Message) You can send us a message anytime through our support page: ...
I need help
If you need assistance, the Direct Meds Customer Service team is here to help. Contact Options Phone Support Call 888-696-7176 Available daily from 9 AM to 9 PM ET Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by ...
How do I submit a support ticket?
You can submit a support ticket anytime through our online support page: https://directmeds.com/contact-us/ Our Customer Service team responds daily from 9 AM to 9 PM ET. Live Chat (U.S. Only) Available Monday–Friday, 9 AM – 9 PM ET You can start a ...
How can I speak to a live person?
Contact Options Live Chat (U.S. Patients Only) Available Monday–Friday, 9 AM to 9 PM ET Access chat by selecting “Speak with a Live Operator” on: Your patient portal: https://portal.directmeds.com/login Support Center: ...
Will I receive a notification or message once my order has shipped with tracking information?
Yes. You’ll receive an email with tracking information once your order has shipped. You can also view your order status and tracking details directly in your patient portal.