Orders & Subscriptions
How do I request medication changes?
If you would like to request a change to your medication — for example, adjusting your dosage or switching to a different medication type — please follow the instructions below based on your region. For Patients in the United States Log into your ...
How do I fix payment processing issues?
If you are experiencing payment processing issues, you can update your payment details directly through your patient portal. Follow the instructions below based on your location. For Patients in the United States Visit https://portal.directmeds.com/ ...
How do I check the status of my prescription?
You can check the status of your prescription anytime through your patient portal. If your prescription status shows as “Approved,” it has been submitted to the pharmacy for shipment. For Patients in the United States Visit ...
How do I delay my order / upcoming subscription or place my subscription on hold?
If you need to delay your upcoming order or place your subscription on hold, please follow the instructions below based on your location. For Patients in the United States To delay your subscription or place it on hold, please contact Customer ...
How do I view / manage my subscriptions?
You can view or manage your subscriptions by following the steps below, depending on your location. For Patients in the United States At this time, patients in the U.S. can view prescriptions in the patient portal but cannot make subscription changes ...
How do I add a refill / place a new order for my next month's prescription?
If you have an active subscription, you do not need to manually request a refill or place a new order each month. Your subscription will automatically process approximately every 28 days. When your next subscription is due: Your payment will be ...
How do I view my order(s) / billing history?
You can view your order history and billing details directly through your patient portal. Follow the instructions below based on your location. For Patients in the United States Visit https://portal.directmeds.com/ Enter your account email and ...
How do I check the status of my order / track my order?
You will receive an email confirmation once your order has shipped. This email will include your tracking information so you can monitor your delivery. You can also check your order status or tracking details directly through your patient portal by ...
How do I cancel my order / subscription?
Orders can only be cancelled if they have not yet been submitted to the pharmacy for shipping. To cancel your order or subscription: Call Customer Service: 888-696-7176 Chat Online: Select “Speak with a Live Operator” in the patient portal. If your ...