Orders & Subscriptions
How do I request medication changes?
To request a change to the form of medication you are taking, for example, such as a dosage request or medication type, please follow the process below for your region. For Patients in the United States Log into your Direct Meds portal at ...
How do I fix payment processing issues?
If you are experiencing payment processing issues, you can visit your patient portal to edit and reenter your payment details. To edit / update / change your payment method / credit card, follow the instructions below. For customers located in the ...
How do I check the status of my prescription?
To check the status of your prescription in your patient portal, follow the instructions below. If your prescription status is "approved," it has been submitted to the pharmacy for shipment. For customers located in the United States: Visit ...
How do I delay my order / upcoming subscription or place my subscription on hold?
To delay your order / upcoming subscription or place your subscription on hold, follow the instructions below. For customers located in the United States, please contact customer service by submitting a ticket / emailing help@directmeds.com, calling ...
How do I view / manage my subscriptions?
To view/manage your subscriptions, follow the instructions below. For customers located in the United States, at present you can only view your prescriptions, to do so: Visit https://portal.direct-meds.com/ Enter your account email and password Click ...
How do I add a refill / place a new order for my next month's prescription?
If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...
How do I view my order(s) / billing history?
To view your order(s) / billing history, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your account dashboard ...
How do I check the status of my order / track my order?
You will receive an email confirmation once your order ships which will include your tracking information. To check the status of / track your order in your patient portal, follow the instructions below. For customers located in the United States: ...
How do I cancel my order / subscription?
Orders can only be cancelled if they have not already been submitted to the pharmacy for shipping. To cancel your order or subscription, please contact customer service by calling 888-696-7176 or in chat by selecting "Speak with a Live Operator." If ...