Orders & Subscriptions
How do I delay my order / upcoming subscription?
To delay your order / upcoming subscription, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Please contact customer service to delay your order / upcoming subscription; the ...
How do I view/manage my subscriptions?
To view/manage your subscriptions, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Please contact customer service to manage your subscription; the subscription management ...
How do I add a refill for my prescription?
To add a refill for prescription or request a new prescription, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Please contact customer service to request a refill; the refill ...
How do I view my order(s) / billing history?
To view your order(s), follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your account dashboard Click ...
How do I track my order?
You will receive an email confirmation once your order ships which will include your tracking information. To track your order in your patient portal, follow the instructions listed below for your location. United States Use this login link ...
How do I cancel my order / subscription?
Orders can only be cancelled if they have not already been submitted to the pharmacy for shipping. To cancel your order or subscription, please contact customer service by submitting a ticket or calling us at (888) 696-7176. If your order is eligible ...