How do I request medication changes?

How do I request medication changes?

If you would like to request a change to your medication — for example, adjusting your dosage or switching to a different medication type — please follow the instructions below based on your region.

For Patients in the United States

  1. Log into your Direct Meds portal at https://portal.directmeds.com/.
  2. Select the “Dosage Change Request” button.
  3. Your practitioner or nurse will review your request and respond, typically within 48 hours.

For Patients in Canada

  1. Log into your Direct Meds portal at https://caportal.direct-meds.com/user.
  2. From your account dashboard, request a refill or change to your medication dosage or type.
  3. Please note: for most medication changes, your existing subscription will need to be cancelled and reissued to accommodate the update.

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