How do I add a refill / place a new order for my next month's prescription?

How do I add a refill / place a new order for my next month's prescription?

If you have an active subscription, you do not need to manually request a refill or place a new order each month. Your subscription will automatically process approximately every 28 days.

What Happens When your Next Subscription is Due

  1. Your payment will be processed (if applicable).
  2. If a new prescription is required, you’ll receive a notification to complete a new intake.
  3. After completing the intake, your information will be sent to your healthcare provider for review (typically within 24 hours).
  4. In some cases, a telehealth video call may be required before renewal. Please check for any messages or requests from your provider.
  5. After approval, your prescription will be forwarded to the pharmacy for shipment.

Patients in the United States

If you need to request a refill early or restart a subscription, please contact Patient Services:
  1. Online: https://directmeds.com/contact-us/
  2. Phone: 888-696-7176
  3. Chat: Select “Speak with a Live Operator” in your portal.

Patients in Canada

If you need to request a refill early or restart a subscription, you can do so directly through your patient portal:
  1. Visit https://caportal.direct-meds.com/user
  2. Enter your account email and password
  3. Click “Sign In” to access your account dashboard
  4. Select “Add Refill”
  5. Complete the intake form to request a new prescription
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This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.