How do I delay my order / upcoming subscription or place my subscription on hold?
If you need to delay your upcoming order or place your subscription on hold, please follow the instructions below based on your location.
Patients in the United States
To delay your subscription or place it on hold, please contact Customer Service:
- Online: https://directmeds.com/contact-us/
- Phone: 888-696-7176
- Chat: Select “Speak with a Live Operator” in your patient portal
Important Information
- If you place your subscription on hold, you will need to contact Customer Service again to have the hold removed — it will not lift automatically.
- If a subscription remains on hold for a long period, your healthcare provider may assess whether any adjustments to your treatment plan are appropriate once you resume therapy.
For Patients in Canada
You can delay your subscription directly through your patient portal:
- Visit https://caportal.direct-meds.com/user
- Enter your account email and password
- Click “Sign In” to open your account dashboard
- From the dashboard, select “Manage Subscriptions”
- Choose the subscription you wish to delay
We are currently unable to place subscriptions on hold for customers in Canada.
Additional Options
- You may cancel your subscription through your portal if you do not wish to receive future shipments.
- When you’re ready to resume, you can start a new subscription directly from your portal.
This article is for general informational purposes only and does not provide medical advice, diagnosis or treatment for any specific person.
Related Articles
How do I cancel my order / subscription?
Orders can only be canceled if they have not yet been submitted to the pharmacy for shipping. To cancel your order or subscription Phone: 888-696-7176 Chat (U.S. Only): Select “Speak with a Live Operator” in your patient portal A Customer Service ...How do I add a refill / place a new order for my next month's prescription?
If you have an active subscription, you do not need to manually request a refill or place a new order each month. Your subscription will automatically process approximately every 28 days. What Happens When your Next Subscription is Due Your payment ...How do I log into my Direct Meds Patient Portal?
Follow the steps below based on your location to log into your patient portal. Patients in the United States Visit https://portal.directmeds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Patients in ...How do I check the status of my order / track my order?
You will receive an email confirmation once your order has shipped. This email will include your tracking information so you can monitor your delivery. You can also check your order status or tracking details directly through your patient portal by ...How do I view my order(s) / billing history?
You can view your order history and billing details directly through your patient portal. Follow the instructions below based on your location. For Patients in the United States Visit https://portal.directmeds.com/ Enter your account email and ...