How do I track my order?

How do I track my order?

You will receive an email confirmation once your order ships which will include your tracking information.

To track your order in your patient portal, follow the instructions listed below for your location.

United States

Use this login link https://portal.direct-meds.com/
  1. Enter your account email and password
  2. Click "Sign in" to be directed to your account dashboard
  3. Click "Shipments"

Canada

  1. Enter your account email and password
  2. Click "Sign in" to be directed to your account dashboard
  3. Click "My Prescriptions"
  4. Click "View order details"
  5. Tracking information will be located on the right-hand side once your order has shipped

    • Related Articles

    • How do I cancel my order / subscription?

      Orders can only be cancelled if they have not already been submitted to the pharmacy for shipping. To cancel your order or subscription, please contact customer service by submitting a ticket or calling us at (888) 696-7176. If your order is eligible ...

    • How do I delay my order / upcoming subscription?

      To delay your order / upcoming subscription, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Please contact customer service to delay your order / upcoming subscription; the ...

    • How do I update my shipping address?

      To change your shipping address for future shipments, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to ...

    • How do I view my order(s) / billing history?

      To view your order(s), follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your account dashboard Click ...

    • How do I update my payment method?

      To change your shipping address for future shipments, follow the instructions listed below for your location. United States Use this login link https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to ...