How do I check the status of my order / track my order?

How do I check the status of my order / track my order?

You will receive an email confirmation once your order ships which will include your tracking information.

To check the status of / track your order in your patient portal, follow the instructions below.

For customers located in the United States:
  1. Visit https://portal.direct-meds.com/
  2. Enter your account email and password
  3. Click "Sign in" to be directed to your account dashboard
  4. Click "Shipments"
For customers located in Canada:
  1. Visit https://caportal.direct-meds.com/user
  2. Enter your account email and password
  3. Click "Sign in" to be directed to your account dashboard
  4. Click "My Prescriptions"
  5. Click "View order details"
  6. Tracking information will be located on the right-hand side once your order has shipped

    • Related Articles

    • How do I check the status of my prescription?

      To check the status of your prescription in your patient portal, follow the instructions below. If your prescription status is "approved," it has been submitted to the pharmacy for shipment. For customers located in the United States: Visit ...

    • How do I log into my Direct Meds Patient Portal?

      To log into your Direct Meds Patient Portal, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard For ...

    • How do I edit / update / change my shipping address?

      If you need to edit / update / change your shipping address for an order that you've already placed and it has not yet shipped, through our support page at https://directmeds.com/contact-us/, by calling 888-696-7176, or by chat to request an address ...

    • How do I delay my order / upcoming subscription or place my subscription on hold?

      To delay your order / upcoming subscription or place your subscription on hold, follow the instructions below. For customers located in the United States, please contact customer service through our support page at https://directmeds.com/contact-us/, ...

    • How do I cancel my order / subscription?

      Orders can only be cancelled if they have not already been submitted to the pharmacy for shipping. To cancel your order or subscription, please contact customer service by calling 888-696-7176 or in chat by selecting "Speak with a Live Operator." If ...