How do I edit / update / change my shipping address?

How do I edit / update / change my shipping address?

If you need to update your shipping address for an existing or future order, follow the steps below.

For Orders Already Placed

If your order has not yet shipped, you can request an address change by contacting Patient Services:
  1. Online: https://directmeds.com/contact-us/
  2. Phone: 888-696-7176
  3. Chat (U.S. Only): Select “Speak with a Live Operator” in your patient portal
Alert
If your order has already shipped, we are unable to change the shipping address or redirect the shipment. You will need to contact the carrier directly to request a reroute, if possible.

To Update Your Shipping Address for Future Shipments

Patients in the United States

  1. Visit https://portal.directmeds.com/
  2. Enter your account email and password
  3. Click “Sign In” to access your account dashboard
  4. Select “My Profile”
  5. Click “Edit Shipping Address”
  6. Enter your new shipping address
  7. Click “Update Address” to save your changes

Patients in Canada

  1. Visit https://caportal.direct-meds.com/user
  2. Enter your account email and password
  3. Click “Sign In” to access your account dashboard
  4. Select “My Prescriptions” on the left-hand side
  5. Click “Manage Prescription”
  6. Scroll down to “Shipment Address” and click “Edit Shipping Address”
  7. Enter your new shipping address
  8. Click “Update Address” to save your changes