How do I view / manage my subscriptions?

How do I view / manage my subscriptions?

To view/manage your subscriptions, follow the instructions below.

For customers located in the United States, at present you can only view your prescriptions, to do so:
  1. Visit https://portal.direct-meds.com/
  2. Enter your account email and password
  3. Click "Sign in" to be directed to your dashboard
  4. Click on "Prescriptions"
If you have any questions regarding your subscription or need to make any changes, you will need to contact customer service by submitting a ticket / emailing help@directmeds.com, calling 888-696-7176, or in chat by selecting "Speak with a Live Operator."

For customers located in Canada:
  1. Visit https://caportal.direct-meds.com/user
  2. Enter your account email and password
  3. Click "Sign in" to be directed to your account dashboard
  4. From the dashboard, click "Manage subscriptions"

    • Related Articles

    • How do I delay my order / upcoming subscription or place my subscription on hold?

      To delay your order / upcoming subscription or place your subscription on hold, follow the instructions below. For customers located in the United States, please contact customer service by submitting a ticket / emailing help@directmeds.com, calling ...

    • How do I log into my Direct Meds Patient Portal?

      To log into your Direct Meds Patient Portal, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard For ...

    • How do I reset my Direct Meds Patient Portal password?

      To reset your Direct Meds Patient Portal password, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Click "Forgot password?" Enter your account email Click "Send Code" You will receive ...

    • How do I add a refill / place a new order for my next month's prescription?

      If you have an active subscription, you will not need to manually request a refill or place a new order for your next month's subscription as it will automatically be processed, typically every 28 days. When it's time for your next subscription, your ...

    • How do I cancel my order / subscription?

      Orders can only be cancelled if they have not already been submitted to the pharmacy for shipping. To cancel your order or subscription, please contact customer service by calling 888-696-7176 or in chat by selecting "Speak with a Live Operator." If ...