How do I view / manage my subscriptions?

How do I view / manage my subscriptions?

You can view or manage your subscriptions by following the steps below, depending on your location.

Patients in the United States

At this time, patients in the U.S. can view prescriptions in the patient portal but cannot make subscription changes directly.

To view your prescriptions:

  1. Visit https://portal.directmeds.com/
  2. Enter your account email and password
  3. Click “Sign In” to access your dashboard
  4. Select “Prescriptions” to view your active prescriptions
If you have any questions about your subscription or need to make changes, please contact Customer Service:
  1. Online: https://directmeds.com/contact-us/
  2. Phone: 888-696-7176
  3. Chat: Select “Speak with a Live Operator” in your portal

Patients in Canada

You can view and manage your subscriptions directly in your patient portal:
  1. Visit https://caportal.direct-meds.com/user
  2. Enter your account email and password
  3. Click “Sign In” to access your account dashboard
  4. From the dashboard, select “Manage Subscriptions”

    • Related Articles

    • How do I delay my order / upcoming subscription or place my subscription on hold?

      If you need to delay your upcoming order or place your subscription on hold, please follow the instructions below based on your location. Patients in the United States To delay your subscription or place it on hold, please contact Customer Service: ...

    • How do I log into my Direct Meds Patient Portal?

      Follow the steps below based on your location to log into your patient portal. Patients in the United States Visit https://portal.directmeds.com/ Enter your account email and password Click "Sign in" to be directed to your dashboard Patients in ...

    • How do I cancel my order / subscription?

      Orders can only be canceled if they have not yet been submitted to the pharmacy for shipping. To cancel your order or subscription Phone: 888-696-7176 Chat (U.S. Only): Select “Speak with a Live Operator” in your patient portal A Customer Service ...

    • How do I add a refill / place a new order for my next month's prescription?

      If you have an active subscription, you do not need to manually request a refill or place a new order each month. Your subscription will automatically process approximately every 28 days. What Happens When your Next Subscription is Due Your payment ...

    • How do I reset my Direct Meds Patient Portal password?

      Follow the steps below based on your location. Patients in the United States Visit https://portal.directmeds.com/ Click "Forgot password?" Enter your account email Click "Send Code" You will receive an email with a link to reset your password ...