Account & Profile
How do I resubscribe to Direct Meds?
If you’re thinking of taking your account off of a hold or reactivating a canceled account, please reach out to customer service by submitting a ticket at https://support.directmeds.com/portal/en/newticket, emailing help@directmeds.com, calling ...
How do I edit / update / change my name?
To edit / update / change your name, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your account dashboard Click ...
How do I edit / update / change my phone number?
To edit / update / change your phone number, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your account ...
How do I edit / update / change my email address?
To edit / update / change your email address, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your account ...
How do I edit / update / change my payment method / credit card?
To edit / update / change your payment method / credit card, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to your ...
How do I edit / update / change my shipping address?
If you need to edit / update / change your shipping address for an order that you've already placed and it has not yet shipped, you can contact customer service by submitting a ticket, sending an email to help@directmeds.com, calling 888-696-7176, or ...
How do I edit my Direct Meds Patient Portal profile / information?
To edit your Direct Meds Patient Portal profile / information, follow the instructions below. For customers located in the United States: Visit https://portal.direct-meds.com/ Enter your account email and password Click "Sign in" to be directed to ...