How do I resubscribe to Direct Meds?
If you would like to reactivate a canceled account or remove a hold from your Direct Meds account, please contact Customer Service for assistance.
- Online: https://directmeds.com/contact-us/
- Phone: 888-696-7176
- Chat (U.S. Only): Select “Speak with a Live Operator” in your patient portal
Support Hours
- Phone & Email: 9 AM – 9 PM ET, Daily
- Chat (U.S. Only): 9 AM – 9 PM ET, Monday–Friday
Related Articles
How do I cancel my order / subscription?
Orders can only be canceled if they have not yet been submitted to the pharmacy for shipping. To cancel your order or subscription Phone: 888-696-7176 Chat (U.S. Only): Select “Speak with a Live Operator” in your patient portal A Customer Service ...
How do I delay my order / upcoming subscription or place my subscription on hold?
If you need to delay your upcoming order or place your subscription on hold, please follow the instructions below based on your location. Patients in the United States To delay your subscription or place it on hold, please contact Customer Service: ...
How do I view / manage my subscriptions?
You can view or manage your subscriptions by following the steps below, depending on your location. Patients in the United States At this time, patients in the U.S. can view prescriptions in the patient portal but cannot make subscription changes ...
How do I add a refill / place a new order for my next month's prescription?
If you have an active subscription, you do not need to manually request a refill or place a new order each month. Your subscription will automatically process approximately every 28 days. What Happens When your Next Subscription is Due Your payment ...
How do I fix payment processing issues?
If you are experiencing payment processing issues, you can update your payment details directly through your patient portal. Follow the instructions below based on your location. For Patients in the United States Visit https://portal.directmeds.com/ ...