How to Open Your injectable Tirzepatide Shipping Vial
Overview
Your medication arrives in a protective shipping vial designed to keep its contents secure during transit. The vial is built to open easily with a simple technique - no tools, force or impact are required. This guide walks you through the correct method and answers common questions about opening your vial safely.
How to Open Your Vial
- Locate the textured areas on either side of the shipping vial (the gripped edges or ridged sections).
- Gently squeeze both textured sides at the same time.
- The vial will pop open under light pressure. You may here a soft "pop" as it releases.
No striking, throwing, or prying is needed. The vial is engineered to open with a gentle squeeze.
What to Avoid
To protect your medication and the vial, please do not:
- Throw or slam the vial against a hard surface (such as a countertop)
- Strike the vial with a hard object.
- Pry the vial open with tools.
If Your Vial Arrives Damaged
In rare cases, a vial may arrive damaged. If you notice that your vial is cracked, the bottom appears blown out, or the contents seem compromised, please do not use the medication. Contact our support team and we will assist you with next steps, including a replacement when appropriate.
Requesting a replacement: To process a replacement, our support team will ask for photos of the damaged vial. Having these ready helps us resolve your request quickly.
Please note that damage resulting from improper opening methods - such as striking, throwing, or prying the vial - may not be eligible for replacement.
Need Help?
If you are unsure how to open your vial or have any questions, our support team is happy to walk you through it. Reach out and we can guide you step by step.
Available only by prescription and requires medical evaluation. Results vary. Always consult a licensed healthcare provider.
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